Technical Support Advisor - Stratford-upon-Avon, United Kingdom - Jobheron

Jobheron
Jobheron
Verified Company
Stratford-upon-Avon, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A qualified Technical Support Advisor is needed to join the team at this leading privately-owned trade-only distributor based in Stratford-upon-Avon.

For 27 years, they have been successfully operating as a trade-only distributor of night vision, thermal imaging, day optics, gloves and armour, lights and beacons, outdoor clothing and other related parts and accessories.

This is an excellent opportunity to join a rapidly growing company

About the Role

On a day-to-day basis, you will assist in the test and inspection of all consumer products that they distribute, including night vision, thermal imaging, optical systems and related equipment - training will be given.

You will need to provide technical support to retailers and directly to end users over the phone, so if you are a methodical, patient individual that likes to provide outstanding customer service, read on.

As a member of the Service Support team, you will need to have an appropriate level of technical knowledge and relevant IT skills.

Diligence, conscientiousness and attention to detail are highly regarded qualities and will be particularly important in thisrole, where meticulously detailed records are maintained.


Key Responsibilities:


  • Maintain, record and update the product service system (R.M.A.)
  • Receiving, documenting, recording and despatching product returns
  • Prepare manufacturer returns and test manufacturerrepaired product
  • Assist with product spare part sales & supply
  • Assist with technical queries (when appropriately trained)
  • Assist in new product testing (when appropriately trained)
  • Test and assist with minor repairs of products (when appropriately trained)
  • Assembly of devices

Required Experience:


  • 5 GCSEs or equivalent
  • Preferably holding a Level 1 C&G or BTEC electronics qualification

Desirable Experience:


  • Good knowledge of electronics is desirable but not essential
  • Experience with SAPB1 would be an advantage but not essential

Benefits:


  • Bonus Scheme
  • Further benefits discussed at the interview stage
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