Senior Patient Access Officer - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK
HCA Healthcare UK
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._

Location:
The Portland Hospital


Contract:
Permanent and full time hours/week


Salary:
Grade 4 _dependent _on experience and skills


About the Role
We have an exciting opportunity for a Senior Patient Access Officer to join The Portland Hospital.

As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.


You will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.


Duties include but are not limited to:

  • Ensure that all administrative functions are carried out to the highest standard
  • Ensure teams are equipped to carry out all tasks and ensure adequate supplies are maintained
  • To ensure that all patients meet the HCA criteria to enable successful and full financial settlement, whether Sponsored or Selffunded.
  • Seek assistance from Patient Access Manager (PAM)/Patient Access Leaders (PAL) with any complex queries.
  • Manage patient waiting areas to ensure the Patient Access Service run smoothly
  • Support PAL to organise staffing to ensure no gaps in service (Rota management)
  • Takes on supervisory tasks within their team as required
  • Assist Patient Access Officers with more complex tasks
  • Deputise for the PAL as required.

Skills Needed

  • Previous experience in a similar role is essential
  • Previous supervisory experience in a similar role is essential
  • Excellent Numeracy and Communication skills
  • IT Literate
  • Understanding of basic medical terminology


If you would like to join HCA Healthcare UK as a Senior Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

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