User Researcher - Birmingham, United Kingdom - Department for Work and Pensions

Department for Work and Pensions
Department for Work and Pensions
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £38,469 - £41,480
Job grade:


  • Senior Executive Officer
    Contract type:
  • Permanent
    Business area:
  • DWP
  • Digital

Type of role:
  • Digital
  • Information Technology
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 6Contents
    • Location

    About the job


    Benefits:

    Things you need to know

    Location

    • This role will be based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here.
    About the job


    Job summary:


    Would you enjoy using your research to improve digital services for the most vulnerable citizens?

    Would you love the opportunity to join a mature, established community of practice and have support with your development?

    If the answer to these questions is 'Yes' you could be our next User Researcher.


    User Researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services.


    This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.


    Job description:


    You will, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services.


    This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.


    • As a User Researcher you will:
    • Work independently to plan and carry out research projects from preparation through to sharing of research outcomes.
    • Use the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes.
    • Support experienced User Researchers within the practice but will be expected to lead within the scope of your work.
    • Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed.
    • Work within agile project teams, providing, to the team, a focus on user centred design.
    • Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decisions.
    • Communicate the insights gained from user research outputs to both the project team and wider stakeholders.
    • Prioritise and execute the end to end user research activities, this will include the scoping, planning, recruitment and facilitating.
    • Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
    • Conduct user research using a range of research methods, selecting the appropriate methods, both qualitative and quantitative.
    • Be responsible for improving your own learning, keeping in mind the need to consistently improve your understanding of the role and methods to be used.

    Person specification:


    • The essential criteria are outlined in the selection process details.
      Behaviours:We'll assess you against these behaviours during the selection process:
    • Changing and Improving
    • Making Effective Decisions
    • Communicating and Influencing

    Technical skills:

    We'll assess you against these technical skills during the selection process:

    • Research
    • Strategic Insight
    • Understanding constraints

    Benefits:


    • An employer pension contribution of up to 27% For further information please click here.
    • Annual leave rising up to 30 days, (based on your working pattern).
    • Family friendly flexible working arrangements, such as hybrid working, job sharing, termtime working, flexitime and compressed hours.
    • Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
    • An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Race Network, National Disability Network (THRIVE) and many more.


    This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.

    This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

    The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

    If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.


    Salary Information
    Salary for this role is from £38,469 (Ba
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