Field Service Team Leader - Walsall, United Kingdom - Jungheinrich UK
Description
Field Service Team Leader:
Covering:
Walsall, Tipton & Wolverhampton:
Without
Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.
***
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide -
and we are very interested in speaking with you further about your career.
Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today,
we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.
In short, your role within
Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose:
To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.
- A role that is both productive and supervisory for a small team of engineers
- To control and manage a small team of Jungheinrich Engineers
- To maximise efficiency, best practice and customer care to JHUK customers
- To lead by example and mentor engineers and apprentices
Role Responsibilities:
- Be a first point of contact for a team of engineers
- Agree and implement training plans to improve skill levels
- Assist on diagnostic work involving Technical where necessary
- Complete modest HR functions around training, development, holiday, sickness using relevant HR systems
- Liaise with Dispatcher and ASM to increase team performance and maximise productivity
- Promote a safety first culture within our business
- Carry out selective van audits quarterly to ensure company image and costs are protected
- Be a key driver in delivering the best front line levels of customer service to our customers
- Maximise all external sales opportunities
- In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team
Working Hours:
Monday-Friday. 45 hours per week.
Person Specification:
Skills:
- An experienced employee who either has managed people previously or can develop to such a role
- IT literate
- Strong inter personnel skills
- The ability to work with, coach and influence people
- Ability to work under pressure, putting the customer at the heart of what we do
Qualifications:
- A Jungheinrich Trained Engineer with significant experience
Experience:
- Somebody who can demonstrate exposure to the customer service sector within JH-UK
- Someone who can demonstrate prior customer account experience at any level
Mobility:
- Full valid current driving licence.
- Perceived ability to progress
Competencies Required:
- Strong interpersonal skills
- Management skills and experience of delivering required targets and objectives
- An accountancy / profit led focus
- Drive and determination
- Analysis / Business Acumen / Customer Orientation
- Influencing / Negotiation / Accountability
- Initiative / Communication / Passion
- Integrity / Respect
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