Service Administrator - Glasgow, United Kingdom - Capita

Capita

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Glasgow City Centre

Shifts: 40 hours per week Monday to Friday between the hours of 8am to 6pm

Contract Type:
Fixed Term Contract

Job title:

Service Administrator

Location:

Training office based for 1-3 days then both home working and office working options are available. Office is located at SkyPark Finnieston Square Glasgow.

Salary:
£20,663 rising to £22,672 in April 2023

Hours: 40 Hours a week Monday - Friday 8am - 6pm.

Contract Type:
12-month FTC with a view to being offered a permanent contract.
We are seeking full-time Customer Service Administrators to be part of our vibrant team. You will be processing life and pension documents on to our in-house system.

You will have various admin tasks to complete throughout the day which would range from updating customer records, issuing letters to customers, and looking into customer files for any discrepancies.

You may need to contact a customer for additional information to complete the task required.

This is great opportunity for those looking for an administration role with a customer service background and those already who have administration experience looking to gain more experience within a life and pensions environment.

What you will do:

Ensure customer records are accurately maintained
Communicate effectively both verbally and in writing
Achieve targets to maintain productivity, quality, and contractual service level agreements
Manage own workload effectively and prioritise accordingly to meet targets
Accurately complete any quality/productivity documentation required

What we are looking for:

Previous experience in a customer service role
A genuine passion for helping people
Confident communicator with a professional and friendly manner
Excellent listening skills and an ability to problem solve
A fast learner with an attention to detail
The ability to work under pressure and prioritise workload
Someone who is punctual and reliable

Notes

What's in it for you?

A competitive basic salary of
£20,633 rising to £22,672 in April 2023:
23 days holiday
(rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services
At Regulated Services, we're transforming the world of life and pensions, and mortgage services.

We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future.

Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management.

Join us and discover better as you shape the future of regulated services

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

Location:

Glasgow
,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)