Scheduler - Walsall, United Kingdom - ePlan Energy Limited

ePlan Energy Limited

Verified Company

Walsall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EPLAN provides mechanical, electrical and refurbishment services to the public and private sectors across the Midlands.

The role will be working from Monday to Friday between :00

The role

Working within a fast-paced customer contact environment, you will deliver an excellent customer experience that aims for swift resolution of the customers queries.

You will be responsible for effectively planning and coordinating the work of a team of Heating Engineers through communication with internal and external customers.

You will follow required processes and tasks and use the I.T. systems provided to plan, and schedule planned maintenance work.

You will be expected to monitor the engineer performance levels and identify and solve any needs required.

Daily and frequent professional communication is an absolute must.

Key Responsibilities

To planning, schedule, and coordinate the work from receipt, through to job completion on site.
Schedule work orders in accordance with client KPI's, whilst optimising travel routes and increasing productivity.
Supporting Engineers in the field, ensuring they have the correct job information, equipment, etc. acting as a point of liaison for them with the customer and relevant internal departments.
Being the main point of contact for many customers, you will provide excellent frontline customer service, building strong relationships with key contacts to retain existing business. Includes reporting in line with their specific Service Level Agreements.

Required Skills: