Planner - South East, United Kingdom - United Living

United Living
United Living
Verified Company
South East, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Planner:

Job description


United Living Property Services is a thriving business on a huge growth trajectory which will see our Group turnover double to more than £1bn within the next 5 years.


If you are a customer-focused, solutions-driven Planner / Scheduler with a property / construction background, now is a fantastic time to seize the opportunities on offer within our ambitious and entrepreneurial business.


Our Responsive Repairs division works alongside housing associations and local authorities up and down the country to provide essential maintenance services for residents in their properties - from repairing woodwork or faulty electrics to fixing taps or boilers - our teams are on hand to ensure we're delivering a prompt and efficient service.

The role of Planner / Scheduler is an essential part of the team - your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we're delivering excellent customer service to residents and leaseholders


This will include:

  • Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
  • Diagnosing repairs accurately
  • Booking repair issues and appointments on the inhouse system (Capita)
  • Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
  • Liaising with customers to advise of appointments or delays and updates on followon works
  • Planning / scheduling of work for both operative and subcontractors as well as daily emergency work


Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment.

You will ideally have prior experience as a Planner / Scheduler, ideally for a main contractor, but the main thing for us is your commitment to delivering excellent customer service at all times in a professional, courteous manner.

In order to achieve this, you will possess the following:


  • Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
  • A genuine interest in helping customers at all levels
  • Good observation skills, with attention to detail, calm and professional approach
  • Ability to work equally well alone using initiative or effectively as part of a team
  • Ability to work to tight timelines with good decisionmaking skills


This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Loughton.


Job details:

Job reference

  • RAF000808
Date posted

  • 20/02/2023
Application closing date

Location

  • Essex
Salary

  • Competitive Salary
Package

Contractual hours

  • 42.5
Basis

  • Full Time
Attachments
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