Customer Support Executive - Newbury, United Kingdom - Arlington Recruitment Limited

Arlington Recruitment Limited
Arlington Recruitment Limited
Verified Company
Newbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

  • Customer Support Executive
Company Overview

As the world's No.1 audiobook publisher and a leader in digital media, this company combines a global reputation for excellence built over 25 years in audiobook publishing with the energy of a digital start-up.

The company has revolutionized the way peopleaccess and consume books. Their digital platform allows institutions to borrow eContent from the world's top publishers.

Having gone through significant growth in the UK in the last twelve months, the company is now looking to add even more talented peopleto its passionate and energetic team.

If you are ambitious and would love to be challenged in a demanding but highly rewarding environment, then this Company is for you.

Role Overview
Keeping our customers supported in an effective manner is key to the success of our business. This is therefore an essential role within the customer service team, reporting directly to the Customer Services Manager. You will be a key point of contact for ourlibrary customers.

With the growth of the business this role has become even more important and with many customers to look after, you will need to have excellent organization skills, be hardworking and efficient.

This role provides a chance to work with a thriving business in an exciting marketplace so there is opportunity for the right individual to begin their career in a customer facing role.


Core Competencies:

  • Experience working in customer services or office administration
  • Extremely well organized
  • Proficient in use of excel and all other office packages
  • Comfortable with device usage and discussing technology on a daily basis
  • Goal orientated, motivated selfstarter with excellent interpersonal and communication skills
  • Strong attention to detail
  • Quickthinking, responsive and keen to learn
  • Positive and enthusiastic approach to work
  • Keen to learn and expand knowledge
  • Always see tasks through from start to completion and keen to get the job done, even if it means working longer hours
  • Can work independently but also an excellent team player
  • About You

You will need to be a capable, organized and enthusiastic and have an interest in providing the highest standards of customer care.

Your approach to tasks should be methodical and you should be good at multi-tasking.

With so many customers to look after, youwill need to be hardworking and determined and have a positive approach to everything you do.

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