Support Worker - Liverpool, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Worker

Permanent Full Time

Based in Liverpool

Scheme Name Liverpool RSAP

Salary £22,898

Working Pattern - Monday - Friday 9-5

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make
You'll be working from one of our supported services and you'll support a number of different people.

You'll support our customers in a variety of ways.

For example, linking them in with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It'll be your job to help boost their confidence and support them on their journey as they rebuild their lives.

Through all of this you'll need to keep records of everything, so there is some admin to do.

So, who are you?
At times this role is tough but most of the time it can be incredibly rewarding.

You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you'll need:

Experience of working with vulnerable people
Experience of delivering structured support and risk management
To be a team player with a caring, empathetic, flexible and have a resilient, cando attitude

Ideally, you'll also have:

A n understanding of supporting vulnerable people this could include having your own lived experience of homelessness or drug or alcohol addiction.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role Profile

Working with customers

Deliver a flexible and assetbased support approach, reflective of different customer needs, including Selfassessment of personcentred needs, strengths, aspirations, and risk.
Coproduce tailored support plans and bespoke move on plans alongside customers.
Identify SMART objectives, milestones and actions with customers support them to meet their goals.
Adopt a psychologically informed approach to delivering support, empowering customers to have choice and control and to drive the support they receive.
Engage customers to meet agreed actions by promoting empowerment, independence and delivering appropriate support interventions.
Involve customers, and where appropriate key stakeholders (e.g. family/other support providers) in the planning and review of support provision.
Conduct regular planned reviews of support and risk or following an incident/significant change in a customer's circumstances to ensure the support plan and risk assessments remain relevant.
Assist customers with daytoday support requirements and tenancy related matters.
Work alongside customers with a variety of complex needs and support requirements.
Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities.
Ensure customers have access to relevant external support services.
Assist in the promotion of a high level of customer involvement and consultation.
Support customers to be 'tenancy ready' to enable successful move on.
Lead on support initiatives including Group Work.
Housing Management
Contribute to the delivery of a housing management service, including working with tenancy agreements and collecting rents and service charges.
Work with Income Management team to monitor scheme income and assist support customers to maximise their income, e.g. benefit claims.
Encourage customers to report repairs and maintenance issues and take responsibility for reporting their own repairs wherever possible
Monitor and report any issues with health and safety standards within the scheme.
Clean and prepare rooms as appropriate.
Identify concerns regarding property condition, hygiene or hoarding and facilitate plans to support the cus