Customer Service Advisor - Manchester, United Kingdom - Kenny Waste Management Ltd

Kenny Waste Management Ltd

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

No agencies please.

Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you.

You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner in a fast-paced team providing the service our customers expect.

Interviews available immediately.

Starting salary - £22,000, rising to £23,500 upon successful completion of your probation period.

Job Purpose
To receive, process and respond to all account customers' daily queries and requirements in a professional and timely manner.

Principal Job Duties

Communicate efficiently, politely and clearly with customers and waste partners both verbally and in writing
Process customers' requests by raising and sending purchase orders to existing waste partners, whilst ensuring that current customer pricing structures are adhered to and that the percentage gross profit is equal to or above the specified minimum
Maintain and manage Purchase Order Tally's when a customer requires us to keep a control on their purchase value
Keep accurate written records of all incoming calls
Resolve basic customer queries using own initiative and escalate complex issues to the Key Account Adviser or Line Manager
Conduct daily checks with all waste partners to ensure that the days movements are scheduled to go ahead as planned
Ensure that all onsite skips are moved according to our Terms & Conditions
Input and maintain uptodate customer information on our CRM

Experience

Previous experience of working as part of a customer service team within an office environment or highvolume call centre
Previous experience of working in a waste management company would be beneficial, but is not essential

Skills

Competent IT skills, to be able to navigate and us all IT software utilised
Ability to understand and interpret information/problems and respond accordingly
Ability to provide a clear explanation of daytoday issues in a direct manner, both verbally and in writing, whilst being able to deliver both good and bad news
To be supportive of others both in the immediate team and wider Company, whilst being happy to take additional work in busy periods
Be able to work methodically and accurately with strong attention to detail
Be able to work under pressure and to tight deadlines
Be flexible and adaptable
Understand the need for change and adapt to new tasks or situations

Knowledge

Understand the need for excellent customer service and be able to provide it
Appreciate the diverse requirements of different types of customers
To be able to quickly learn our product and service offerings and provide the best solutions for the customers requirements

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Gym membership
Health & wellbeing programme
Referral programme

Schedule:

Monday to Friday
Weekend availability

COVID-19 considerations:
We have implemented a full risk assessment and introduced a Covid-19 Policy to ensure all employees remain safe.

Experience:

- administration: 1 year (preferred)