Receptionist - York, United Kingdom - MyHealth

MyHealth

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

PART TIME RECEPTIONIST FOR A BUSY DOCTORS PRACTICE

HOURS:
27.75 HOURS PER WEEK

MAIN
ACCOUNTABILITIES

JOB PURPOSE

To participate in the administrative function necessary to provide excellent care for patients and to contribute to the Practice goal of delivering the bestcustomer service for our patients.

To work in a team across the range of reception functions and work in co-operation with existing staff and management to gain an insight into Practice policies and procedures.

The highest levels of confidentiality must always be maintained.

MAIN DUTIES

To professionally and confidentially support patients and clinicians to ensure a high standard and efficient service.
Book patients into appointments discreetly and accurately by collection and recording of patient data
Keep the reception area clean and tidy, making sure the area is hazard free i.e. chairs are placed against the wall
Manage the patient information on the notice boards and ensure information is current and tidy
Support patients to use the BP pod if required
Manage patient expectations and deliver an appropriate service
Assist and support other staff, both clinical and nonclinical in the day to day running of the hub and reception areas
Make appointments for patients and answer patient queries
Answer internal and external phone calls in a prompt and professional manner
Assisting in keeping clinical rooms well stocked and organised at regular intervals
Management of the patients medical record and support the medical staff in undertaking necessary actions
Undertake daily tasks as allocated by your line manager
Inputting data to the patients record in accordance with guidance
Dealing with enquiries flowed to the Patient Services team in professional and appropriate manner.
Filing, archiving and appropriate storage of patients records and other confidential information
All other tasks associated with Health Care administration
Accessing, retrieving and storing patients paper records as per instruction from Data Quality
Distribute preprepared medications to dispensing patients as per Dispensers instructions
Ensure security checks are made for patients before providing information or supplies, such as prescriptions
Restock admin and stationary supplies to ensure they are kept available
To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
To also ensure any procedures and processes applicable to the role are followed timely and accurately.
To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
To assist the Team Leader and Operations Manager with all clerical and administrative duties as required.
To receive and dispatch mail and carry out any actions as requested by doctors.
Such other duties as may reasonably be delegated.
2 full days/ 2 half days to be based at Strensall & Stamford Bridge.