Quality & Compliance Manager - Liverpool, United Kingdom - Appcastenterprise
Description
**Job Title: Quality and Compliance ManagerRegion:
Scotland, North & East**
Salary: £40,000 - £45,000 dependent on experience
**Hours: Mon - Fri 9-5, with expectation for frequent travel and overnight stays - This is a hybrid role.
**Branches covered within the regions are: - Scotland - Angus, Cupar, Dundee, Edinburgh & Kirkcaldy
- Central & East
- Derby, Leicester, Northampton, Peterborough, Sleaford, Ipswich, Halesworth & Norwich
- North
- Blackpool, Leeds, Liverpool, Wakefield, York & Staffordshire
Life at Prestige:
People are at the very heart of Prestige, and we want to make life better for them.
As a Branch Administrator you'll grow and develop in an exciting business that puts people at the centre of everything we do.
Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland.
Responsibilities:
- Work in partnership with Registered Mangers to excel in customer service through prompting and embedding a culture of safety through learning.
- Work in partnership with Registered Managers to respond to client and stake holder queries, comments or concerns effectively and to a high standard; and measuring progress against the agreed actions of this feedback.
- Work in partnership with Clinical Governance, Regional Managers, Registered Managers and branch staff to identify areas for continuous improvement.
- Provide branch level support to front line managers to embed good practice, systems and compliance.
- Develop and implement communication strategies across the regional branch network to ensure good awareness of regulatory requirements.
- Provide advice and support to managers to ensure they are effectively inducted into their role in preparation for CQC registration.
- Support Registered Managers in the completion of Provider Information Returns and LA contract monitoring.
- As part of PNC's wider governance framework, effectively monitor compliance across the regional branch network in accordance with regulatory requirements and PNC's policy and procedure.
- Effectively report audit findings and recommendations for improvement to the Head of Quality, Head of Operations, Registered and Regional Managers
Customer Service
- Undertake regular reviews of complaint management across the national branch network to ensure a high level of client satisfaction
- Support Registered Managers in investigating and responding to complaints or any complex incidents or accidents within the region; providing advice and guidance on how to manage these effectively.
- Support Registered Managers in implementing lessons learnt through complaint and incident management; providing them with the tools to monitor improved outcomes.
- Provide Registered Managers with practical support in submitting CQC notifications and maintain an oversight of notifications submitted across the branch network.
- Support branch teams to understand regulatory requirements.
Service Development and Improvement
- Take an active role in identifying and implementing service improvement activity as required
- Support the roll out of best practice and improvement initiatives across the region in partnership with the Clinical Governance and Operational teams.
- Contribute to researching, developing and implementing revised policy and procedure in line with statutory requirements and best practice guidelines.
- Promote and evidence good and outstanding performance with registered managers and branch teams.
- Facilitate workshop and briefing sessions across the region regarding lessons learnt, policy and procedure and best practice.
Audit and Analysis
- Undertake regular branch audits to provide objective reviews of service delivery.
- Undertake incident and accident analysis to identify trend and themes to support safety through learning.
- Support Regional Mangers in the delivery of focused internal audit.
- Support Registered Managers in monitoring their own compliance and driving continuous improvement.
- Work with Registered Managers to interpret their audit findings and support in the development of service improvement plans.
Essential skills & qualifications
- Demonstrates a high level of leadership and change management skills.
- Demonstrates a high degree of knowledge and experience around project and change management.
- IT literate with a sound grasp of Excel and other data analysis tools.
- Able to analyse large data sets to identify themes, risks and make recommendations for improvements.
- Excellent written and verbal communication skills able to present and explain findings.
- Ability to develop good working relationships with colleagues, clients and other stakeholders
- Able to demonstrate good knowledge of CQC, Health and Social Care Act, DOLS, Mental Capacity Act and other relevant legislation and sector best practice.
- Auditing skills.
- Ability to draft reports, summary documents and policy and procedure to a high standard.
- Excellent planning and stakeholder management skills
Experience required
- Previous experience in of quality management and service improvement activities within Health and Social Care.
- A proven track record of successful quality assurance monitoring
- Desirable operational experience within Homecare
What we offer:
- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
- An additional day off for your Birthday
- Blue Light Card
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assistance programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture.
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