Customer Sales Advisor - Westbury, United Kingdom - FirstGroup

FirstGroup

Verified Company

Westbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the team:

Based at Westbury ticket office you'll be offering exceptional service selling tickets and advising our customers of products we can offer and train services available to them.

About the job:

As a Customer Sales Advisor you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, whilst exceeding our customer's expectations.

Your main responsibilities will be:

Being dedicated to our customer's needs
Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
Maximising opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
Carrying out routine maintenance and cleaning of ticket machines and IT equipment
Accurately completing all accountancy and other associated documentation

You'll need to be:

Able to deliver extraordinary front line customer service
Able to understand customer requirements and expectations
A selfstarter with a can do attitude
Confident when decisionmaking
Calm yet directive
Able to work to strict procedures

As a minimum you'll need to have:

The ability to work as part of a team or independently
Evidence of numerical ability
Attention to detail
Strong verbal and written communication skills

Working Pattern:

The working pattern is based on a 35 hour a week including weekends and bank holidays.

Additional Information:

This is a temporary role for 12 months covering maternity leave.

Applicants successfully short listed will be invited to a competency based interview.

For further information please contact David Pinder, Interim Station Manager on
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

Ref:022171

Company:
Great Western Railway (GWR)

Website Skillset:
Customer Service

Contract Type:
Temporary

Contracted Hours:35

Location:
Westbury Station

If temporary, length of contract:12 Months

Closing Date:11 September 2023