Receptionist - Salford, United Kingdom - The Christie NHS Foundation Trust

The Christie NHS Foundation Trust
The Christie NHS Foundation Trust
Verified Company
Salford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

An exciting opportunity has arisen for an enthusiastic, motivated, and dynamic Receptionist to join our friendly team at our satellite Radiotherapy Centre, The Christie at Salford.


At The Christie at Salford satellite centre we deliver both radical and palliative radiotherapy to approximately 70 patients a day.

The department is equipped with a CT simulator and two treatment machines.


The post entails direct contact with patients, providing administrative support to the department including reception services; booking and arranging patient appointments and transport services; and it also requires liaison with all levels of staff including Consultants, Radiographers and Medical Secretaries.

The main purpose of the role is to provide a full and confidential reception and administrative service.


Acting as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors.

The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries.

To provide Reception/Administrative support to other areas within the satellite centre.

Please see the Job Description and Person Specification for more information.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.

We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year.

Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.


The Christie at Salford opened in 2011 and is one of three Christie satellite centres delivering Radiotherapy to patients closer to their homes.

The Christie at Salford is the only Christie Centre currently offering Stereotactic Radiosurgery Treatments.


Working hours must be flexible to fit the needs of the service and individuals will be expected to participate in all shift patterns and will be contracted to work between 6am and 11pm.

Communication Skills

  • Meet and greet patients attending the Radiotherapy department, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance.
  • Exchange information with patients and staff, both verbally and in written format
  • Communicate information between departments internally and external.
Knowledge, training and experience

  • Access patients' demographic details on CareFlow and amend as necessary.
  • Enter patient onto the CareFlow appointment system
  • Provide comprehensive advice to patients/relatives regarding appointments.
  • Track patient case notes in CareFlow system
  • Deal with queries from patients and other service users, for example GP's, hospital staff, social services, voluntary organisations and Trust management
  • Liaise with other members of staff regarding case notes and patient visits
  • Resolves issues arising in own role, such as cancellation of patient appointments
  • Uses own initiative to liaise with clinical staff where necessary regarding patient queries
  • Use patient information systems to assist patients and staff
  • Work in CareFlow system, requiring standard keyboard skills
  • Use of office equipment including PCs, fax machine, and phones
  • Maintains patient confidentiality at all times
  • Follow all relevant policies and legislation
  • Post holder is expected to follow all relevant protocols, and standard practice
  • Work collaboratively with colleagues to ensure policies are adhered to
  • Undertakes surveys/audits as necessary to own work
  • Manager is available as point of reference for any queries and will meet regularly
Planning and Organisation

  • Use own initiative to solve problems referring to manager as necessary
  • Books patient transport where applicable and deals with transport queries
  • Booking and scheduling of physiotherapy, complimentary therapy and support services on site
  • Plan and organise own time and workload activity with prioritisation
  • Record all data in an accurate and timely manner
  • The post holder will be expected undergo relevant training and to take an active role in own personal development
  • The need for flexibility in this role is paramou
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