Administrator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting position have become available within the Physiotherapy Department at Guy's and St Thomas' NHS Foundation Trust.

We are looking for enthusiastic and patient focused individual with good communication skills, an ability to work effectively both as part of a team as well as independently, and able to work under pressure to join our team.

This role will be patient facing and will put you at the heart of one of the You will work closely with a variety of clinical teams to ensure that patients are welcomed and registered in the department as quickly and as safely as possible.

You will also be responsible for working as part of a large team of receptionist to respond to patient queries and bookings.

This position will based between St Thomas' Hospital and applicants will be expected to travel to Guy's Hospital as well.

If you are looking for a challenging role with room to progress within the department and ample development opportunities then this role is for you.

An exciting opportunity has arisen in Therapies and Rehabilitation directorate, specifically in the Physiotherapy department on a permanent full time basis.

The post holder will be responsible for supporting the day-to-day running of our Department and have to provide front of house reception cover and patient bookings for both at Guy's & St Thomas' Hospital sites.

This is an exciting and challenging role within a busy environment, in which the post holder would have an opportunity to make a direct positive impact on patient experience.

We are looking for a dedicated and enthusiastic individuals who are willing to deliver exceptional customer service and support the wider teams within the Trust.

This role will be based across both sites that being St Thomas's and Guys.,

They will have a focus on teamwork and be able to manage their own workload and priorities.

They will be a clear and tactful communicator with the ability to develop strong working relationships with a wide range of people.

They will have a mature attitude with good problem-solving abilities and a flexible, can-do approach.

The Physiotherapy Department is within the Therapies Clinical Directorate along with Speech and Language therapy, Occupational Therapy, Foot Health and Patient Appliances, Spiritual Care, Psychology and Social Work support.

The department has over 220 staff and provides inpatient services across the Trust.

Musculoskeletal Outpatients are provided on both Guy's and St Thomas' sites as well as outreaching through rotational posts into Lambeth community centres and GP surgeries.

Organisational Values

This role is essential to the smooth running of the department.

You will be first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner.

You will be trained in all aspects of the work and they will be expected to work flexibly to ensure all tasks are completed at all times.

The successful applicant is required to work within a team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and present a caring and efficient service to patients and their families, both in the clinic and during subsequent communication.

Responsibilities:

Reception Duties

Act as a first point of contact for patient queries
Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users

Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels

Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary

- keep reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body

Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support
Deescalate stressful situations at times of verbal aggression or hostility from patients.

Patient Administration

Provide a welcoming and efficient reception service and to put patients at their ease
Ensure that patients and visitors are well informed and that messages are communicated promptly
Respond to enquiries in a courteous and efficient manner
Ensure all patients' demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion
Work closely with the clinical team to identify mechanisms to improve service delivery and ensure that an optimum serv