Sales Administrator - Manchester, United Kingdom - MPR

MPR

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are excited to be recruiting for a Sales Administrator for one of our clients who are a well-established company based in Manchester.

Role:
Sales Administrator

Location:
Manchester, Ancoats

Salary:
£25,000 depending on experience

Hours: 08:00 - 16:00 Monday - Friday

Duties include:

Accurately process sales orders and pro forma invoices, taking responsibility for the

end to end process, communicating progress to the customer appropriately and

in a timely manner

Communicate and liaise effectively with relevant colleagues and customers including the National Account Manager, Field Sales Team & Sales Admin Manager
Build effective and longterm relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise
Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams
To complete New Line Forms
Arrange bookings and deliveries involving regular communication with Warehouse and Transport teams
Preparing adhoc sales reports for customers/buyers
Claims investigation and credit / returns administration in line with Company Policies
To manage projects directly for the Sales Admin Manager to improve processes
Dealing efficiently and effectively with ad hoc customer service calls
Keeping procedure and processes up to date
Maintain accuracy of data within ERP Sales Order System
Liaise with Credit Control to ensure orders are correctly processed according to

credit status

Liaising with Inventory Controllers to manage stock availability, item replacement

and substitutions.

Manage EDI and customer portal processes
Price list and promotions maintenance
Ensure the accurate provision of all required documentation for

export shipments (certificates of origin, letters of credit etc)

Arrange necessary inspections (Intertek, SGS, Bureau Veritas etc),

liaising and communicating with customers and all parties

Produce appropriate management reports and KPI's as required
Provide support to other team members as and when required
Provide support and absence cover for other departments if required

Experience Required

Experience of working in a busy customer service environment with excellent customer service skills
Experience with processing orders received from major UK multiples through EDI beneficial
Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel
Experience of shipping Dangerous Goods, including the preparation of DGN's
Customer focussed but commercially minded
Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fastpaced environment
Excellent attention to detail
A team player with a flexible approach to work
Displays pride, energy and ownership in performance of role
Detail focused, able to solve complex problems
Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers
Strong analytical & numerical skills
Knowledge of and experience with current Incoterms (ExW, FOB

etc), and shipping types (LCL, FCL etc) desirable