Pe&e Patient Survey Volunteer - Wigan, United Kingdom - Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Verified Company

Wigan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role

PE&E Patient Survey Volunteer

Hours

4 hours per week (Flexible hours and days)

Responsible to

Volunteer Manager

Accountable to

Location

Patient Engagement and Experience office and visiting wards

DBS Requirement

Yes - Standard DBS Check

What is a DBS (Disclosure and Barring Service)

The cost of a DBS is the responsibility of the trust.

Occupational Health

This role requires the volunteer to undergo an initial Occupational Health check part of which may include the need to be immunized.

Training

Statutory and Mandatory Training (required every 3 years)

Information Governance Training (required every year)

Covid Vaccine

All Volunteers will be asked to produce evidence for their 3 covid vaccines before they can complete the recruitment process, as required for an NHS setting.

Volunteer Role Summary

Volunteer's role:

Report to department manager on arrival (signin)
Always introduce yourself to patients and staf
Complete surveys in real time with our patient
Obtaining and recording of vital informatio
Communication is essential when completing this rol
Speaking to our patients to receive and record important patient feedbac
Addressing immediate adjustments if and when required e.g., the patients water jug to be filled u
To be mindful of patients current treatment and emotion
All volunteers are asked to ensure that they signin and out of the wards/departments/desks to confirm attendance and to conform to trust dress policy
ID badges must be always worn whilst on duty

Our volunteer's workforce provides extra support to our patients, their families, and our staff. Their hard work, dedication and friendliness enhance the patient and family experience here at WWL.

We are developing the Inpatient Surveys which are completed by our patients whilst staying in hospital receiving treatment. We would value our volunteers or new volunteer support to continue enhancing our patient experience at WWL.

All training will be provided before starting the role, current surveys in circulation, what questions we ask and why and how we record the data will be explained during training.

Most of all the assistance available to our patients, as they are real life surveys, means changes can be implemented immediately if required.

Surveys will be completed on Wrightington, Wigan RAEI and Leigh sites volunteers should be able to travel to your chosen site.

We do not expect you to travel to different sites we will allocate you a site which is your preferred site upon commencement on training.

Volunteer's role:

Report to department manager on arrival (signin)
Always introduce yourself to patients and staf

Complete surveys in real time with our patient

Obtaining and recording of vital informatio

Communication is essential when completing this rol

Speaking to our patients to receive and record important patient feedbac

Addressing immediate adjustments if and when required e.g., the patients water jug to be filled u

To be mindful of patients current treatment and emotion

All volunteers are asked to ensure that they signin and out of the wards/departments/desks to confirm attendance and to conform to trust dress policy

ID badges must be always worn whilst on duty

Volunteer Health & Safety

COVID-19 SAFETY GUIDANCE

All volunteers must comply with Government and Trust guidelines to reduce the risk of infection following the coronavirus pandemic. Individual risk assessments will be completed for all volunteers working on Trust premises before voluntary work can take place.

In order to safeguard volunteers, staff, patients and visitors, face masks are required to be worn in all areas of the hospital. These will be issued at various entrances to the hospital building.
Social distancing of 2 metres should be maintained where possible.
Hand sanitisers will be available where you are volunteering and should be used on a regular basis.

Useful/Linked Trust Policies:

Volunteer Policy
Freedom to Speak up Policy
Information Governance Policy
Infection Control Policy

Volunteers are not permitted to:

Move or lift any heavy equipment or furniture
Move or lift patients with the exception of pushing patients in wheelchairs (unless specified in volunteering role)
Come into contact with or use dangerous equipment or machinery
Come into contact with drugs, poisons and other substances hazardous to health
Come into contact with sharps, soiled dressings etc, body fluids or items likely to spread infection
Feed any patients or administer fluids without permission and appropriate training
Engage in any clinical activity
Engage in the personal care eg washing, dressing or assisting in toileting of patients
Handle patients money or personal effects
Read patient's medical notes or documentation
Go home with a patient or go their home unless relevant to their volunteer role eg volunteer driver

This document is also availabl