Customer Service Advisor - London, United Kingdom - Campus Living Villages
Description
Job Title:
Customer Service Advisor (Variable)
Location:
Campus Living Villages, Surrey House, 80 Lewisham Way, London, SE14 6PB
Salary:
£24,570
Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, Between 8pm and 8am and or 8am and 8pm)
Why you should join?
As a leading, global student accommodation provider, we are home to over 11,000 students in the UK and 27,100 worldwide.
Is this you?
- A friendly, positive person who enjoys working as part of a team as well as completing work individually
- Passionate about providing excellent customer service
- Likes using your own initiative to solve problems and complete tasks
- Organised, accurate and diligent
What you will be doing:
- Upholding the standards of CLV's Service Charter, to ensure the commitments made to our customers are always delivered
- Dealing with sales queries and viewings
- Managing the residents stay with CLV, including room inspections, arrears management, incident and complaint management, and property presentation
What you will get in return
Equivalent of 33 days paid holiday (pro rata and increasing with length of service)
A day off for your Birthday
Pension contribution scheme
Life assurance of 4 times your annual salary
Healthcare benefit
Cycle to work scheme
Tech Scheme
Access to 24/7 Employee Assistance Programme
A range of exclusive lifestyle benefits including discounted cinema tickets and gym memberships
Who we are:
We are passionate about making CLV a great place to work for our employees, whilst providing an environment where our residents can Live, Learn and Grow.
We're proud to have over 20 years' experience funding, designing, developing, and managing industry-leading student accommodation facilities in strategic, on-campus locations for partner universities.
Job Types:
Full-time, Permanent
Salary:
£24,570.00 per year
Benefits:
- Company pension
- Sick pay
- Wellness programme
Schedule:
- 12 hour shift
- Day shift
- Night shift
Work Location:
In person
Reference ID: 200323/VCSA/Goldsmiths
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