Multilingual Customer Support - Peterborough, United Kingdom - Katie Strange Recruitment

Katie Strange Recruitment
Katie Strange Recruitment
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
A fantastic opportunity to join a market leading manufacturing firm based here in Peterborough.


The successful applicant will join a busy export team and will offer logistics and sales support to external colleagues and business customers from across Europe.


As a Customer Support Administrator, you will handle operational enquiries which will include order processing, quote preparation, technical support and logistics management.

This is a great opportunity to join an employee focussed business. You will be a key part of a small team where your work will be recognised and rewarded. Career development is encouraged as this position is available due to an internal promotion.


The Company:


  • An established SME operating worldwide within the manufacturing sector.
  • Modern office environment.
  • 25 days holiday, plus bank holidays.
  • Shopping rewards.
  • Long service awards.
  • Generous health care scheme.
  • Free onsite parking (PE1 location).
  • Working hours, Monday to Friday, 8.30am 5pm.

The Individual:


  • Excellent communication skills.


  • European language skills

  • Czech, Slovakian, Scandinavian, French or Spanish preferred.
  • Previous experience in a customer service/support role.
  • Able to use initiative and take proactive action.
  • Strong team player who is happy to help out where needed.
  • Able to multi task and prioritise a busy workload.
  • Previous experience of working in a product based/B2B role would be an advantage.

The Job - Customer Service Administrator:

  • Handle inbound calls, sales enquiries, order updates, service issues.
  • Produce and manage quotations.
  • Process sales orders.
  • Manage, investigate and resolve customer complaints and order queries.
  • Update and maintain internal CRM system.
  • Liaise with internal teams to ensure commitments are achieved.
  • General administration.
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