Customer Account Coordinator - Billingham, United Kingdom - Jackson Hogg

Jackson Hogg
Jackson Hogg
Verified Company
Billingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

An excellent opportunity has arisen for a
Customer Account Co-ordinator to join an established global business in the Teesside area on a 12 month fixed term contract.


Responsibilities of the role include:


  • Ensure that excellent levels of customer satisfaction are delivered to our customers through the delivery of defined service standards, and build strong relationships with customers through open and interactive communication.
  • Responsible for adhering to defined ordertocash processes for assigned customers to agreed delivery performance and cost targets; this includes order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer requirements.
  • Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
  • Proactively monitor order status on a regular basis, resolving problems with a potential customer impact e.g. credit blocks, supply issues.
  • Liaise with supply chain and the commercial team to resolve significant deviations between order activity and the agreed customer forecast.
  • Work with logistics providers to schedule transportation to support the agreed delivery dates to our customers, in conjunction with the site based distribution team.
  • Provide defined KPIs and operational reports to include; backlog, rollover, consignment, order book summary and sales forecast performance.
  • Manage inventories in regional warehouses from purchase order creations, stock movements, intercompany invoicing and customer order management.
  • Control customer based Vendor Managed Inventory / Consignment / Silo stocks as to include monthly billing process and stock reconciliation.
  • Responsible for the timely processing of corrective debit and credit notes in line with very stringent compliance procedures
  • Responsible for completing monthend activities such as signing off consignment declarations and performing the system transactions.

Your experience:


  • Experience working in a customer service/coordinator role
  • Experience working in a multinational business would be advantageous
  • Exposure to exports/worked within manufacturing would be advantageous

Skills Required:


  • Strong interpersonal skills
  • Able to hit the ground running, a quick learner and ready to take on new challenges
  • IT Literate and hold strong numerical skills

Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Benefits:


  • Company pension
  • Flexitime
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
In person
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