Customer Solutions Advisor - Larkhill, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Larkhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Solutions Advisor (3372)
:

Overview:

Ref:

3372

Salary:

£22,000 - £22,000/annum

Location:

United Kingdom
England
South West England
Wiltshire
Larkhill

Contract Type:

Permanent

Posted:

18 January 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

The Role - Customer Solutions Advisor

Reporting to the Customer Solutions Delivery Manager the customer solution advisor role (closures) will handle outbound calls in relation to customer complaints and feedback.

The customer solutions team will focus on ensuring an effective and efficient customer service is provided.

The team will deal with complaints in a timely manner and help keep customer satisfaction levels positive and in turn enhance the lived experience.

The team will always endeavour to resolve customer issues at first point of contact by Listening to, understanding and acknowledging customers' individual needs and circumstances.

Working hours are Mon-Fri 8.30am-4.30pm.

Duties/Key Responsibilities

Contact families that have raised a concern/complaints ensuring we have all of the relevant information to investigate and resolve the issues.
Delivering clear communications to ensure families have transparency during every interaction
Create trusting relationships with stakeholders
Accurately record updates on CRM system
Acting as first point of contact aiming to resolve queries as quickly and efficiently as possible
Ensuring company policies are strictly adhered to at all times.
Providing impeccable levels of service to the armed forces families

Skills