Customer Service Advisor - Didsbury, United Kingdom - Cactus Search

Cactus Search

Verified Company

Didsbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

Due to continued success, our client is now looking to recruit a number of Customer Service Advisor's to join their Customer Relationship Team.

If you love customer service and are motivated by making life easier for others, this is the role for you.

Starting Salary:
£20,000 annual salary and an annual OTE of around £28k (Paid monthly bonus)

Hours:

You will need to be flexible with working hours as the department operate Monday to Sunday across varies shift patterns between the hours of 8am and 8pm (Incl 1 weekend day in every 3weeks).

Making both Outbound & Inbound calls to existing clients
Being the first point of contact for queries and advice whilst objection handling to the upmost of your ability.
Drive key relationship building and enhance the customer experience through outbound campaigns
Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
Analysing client activity data and reports

Your experience and skills

Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
A selfstarter attitude with the ability to multitask, work under pressure and meet deadlines,
Ability to work individually and as part of a team
Strong Customer service background whether this be over the telephone or face 2 face.
Good interpersonal skills and the ability to build rapport at all levels
Excellent organizational and time management skills
Excellent verbal and written communication skills