Office Administrator - Bradley Stoke, United Kingdom - Lucid Recruitment

Lucid Recruitment

Verified Company

Bradley Stoke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a key member of the operational support team for the company's southern region, the job holder will provide support to our operational cleaning service delivery teams.

Managing administrative processes from job enquiry to scheduling-in order to enabletimely and accurate invoicing.

You will build relationships with both external and internal stakeholders including customers, suppliers, sub-contractors, operations, finance, business development, HR and SHEQ in order to drive customer service excellence.

Key Responsibilities:

Provide general administrative support including the completion of KPI reports (internal and external), maintenance of site files, hotel bookings, job completions notes and organising permits to work.

Set up all existing and new projects on the company's systems.

Liaise with customers for general enquiries, complaints and work scheduling.

Manage and operate specific customers' portals.

Operate the company's purchase order process.

Operate the company's timesheet process.

Manage holidays for all office based and site-based colleagues.

Act as the primary point of contact for all enquiries made to the office.

Key Skills & Attributes
Proven track record of delivering great customer service and administration skills

Strong systems experience, including customer portals

Pro-active, with a continuous improvement mind-set and attention to detail

Excellent time keeping and diary management

You will have worked in a similar role ideally in the facilities management sector

Pay and Benefits:

Basic salary:
Negotiable depending on experience

20 days holidays + statutory B/H

Contributory pension including salary exchange option

Employee Assistance Programme

Free parking