Medical Secretary - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 4
Permanent
37.5 Hours per week

An exciting opportunity has arisen within the Tropical & Infectious Diseases Department team for a permanent, full-time PA/Medical Secretary. Working hours will be 37.5hrs per week Monday-Friday.

It is expected that applicants will have completed the AMSPAR medical secretary course and have previous experience of working within the NHS within a medical secretarial role.

Extensive knowledge of medical terminology is essential as are audio typing skills.

A key aspect of the role involves daily communication with patients, consultants, nurses and other health and social care professionals.

The information and nature of the communication required is highly sensitive.

Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity and for this reason the post holder must have exceptional non-verbal and verbal skills.

It is expected that the post holder can work autonomously, however you will be an integral part of a busy team.

Being organised and flexible in the workplace with a passion for delivering a quality and successful service is essential.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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To provide a comprehensive PA/Medical Secretary service to consultants and their speciality teams including advanced nurse practitioners and clinical nurse specialists.

Transcribe clinic letters/clinical information using digital dictation system.

Keep diary up to date, arrange appointments.

Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings.

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.

Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.

Carry out appraisals as appropriate

Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

Assist with training of any new and junior members of the team within own work area as required by line manager.

Attend appropriate training and education sessions at the request of manager.

Participate in housekeeping of office environment.

Work with managers to review working practices, ways of working and find solutions to problems.

Implement policies and procedures for own area.

Record and input data onto databases and systems as appropriate

To work in a flexible manner in accordance with Trust Policy.

Any other duties required by line manager.