Head of Operations Fm - Rednal, United Kingdom - Compass Group UK & Ireland Ltd

Compass Group UK & Ireland Ltd

Verified Company

Rednal, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Head of Operations FM - National

Competitive Salary

Would you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors.

An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within thecommunity

A company that prides itself on not standing still and always seeking to innovate.

We're obsessed with the details and we're always raising the bar higher so we can make our clients' businesses better.

Who are we?

ESS Support Services Worldwide, part of Compass Group UK and Ireland, is the defence, government, offshore and remote business sector of Compass Group UK & Ireland. It provides food and support services to major companies and organisationsoperating in remote sites, defence, central and local government departments, police, prisons & offshore sectors.

We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

We are looking at bringing onboard a talented individual to join us as our Head of Operations, managing some of our prestigious contracts in the UK.

The Head of Operations is responsible for the operation of all Soft FM systems and services, and the development of the ESS soft services brand.

This role is responsible for the management of services and processes that support the core business of an organisation.

This role will ensure that best practices are followed for maximum efficiency and that the most suitable working environment is attained for its employees and their activities.

What we'll give:

**Head of Operations

FM**
Competitive Salary

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Contributory pension scheme

-
Work Laptop and Mobile:

Grow your career with our Career Pathways and MyLearning programmes
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Unwind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

More about the role:

Responsibilities will include:

Develop and deliver continuous improvement plans
Adherence to all client and company Policies
Development and management of labour strategy in line with contract specifications
Delivery of all HSE requirements both contractually and legislatively
Management of required licenses
Monitor and measure contractual and internal KPI's, identify and develop continuous improvements
Management and development of client relationships
Achievement of financial budgets
Production and maintenance of continuity and emergency plans
Training and development of all employees
Sub-Contractor adherence to client and company policy
Support the development of FM services in the sector through the continuous improvement of our FM proposition
Maintain and develop catering services in our FM contracts
Develop and maintain strategy for growth and retention
Support the sales team to develop financially sound bids and proposals and sign off final agreements
Support the mobilisation of new business wins
Develop and implement the governance and communication strategy

Who you are:

Our Ideal Head of Operations (FM) will have:

Essential

Corporate Alignment
Aligns their team to the business, values, and commitments

Results Orientation

Goes the extra mile.
Ability to work flexibly
Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results
Developed and led an implementation of change programme to deliver operational benefits
Experience in highly commercial and price sensitive markets
Excellent communication and presentation skills
A minimum of 5 years' experience at a senior management level contract value in excess £3M (contract / regional management)
or ability to demonstrate they have the desired acumen to discharge the role as set out in the _Key Accountabilities_
Demonstrable financial acumen
Excellent management skills & ability to demonstrate change management through a team
Have a proven track record of client / customer satisfaction (how do they put the customer front & centre)
Driving License

Desirable

SIA Licence holder (able to qualify)
Formal FM accreditation / qualification (IWFM) or working towards
Experience of managing soft services, inc. contract catering delivery

About Us

ESS, Part of Compass Group UK&Ireland, ESS Energy, Government Services and Infrastructure supports high profile sites across central government, police, and secure environments. Along with a range of onshore and offshore facilities includingplatforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our team

Job Reference:
com/2301/163200/ /SU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.