Customer Relationship Executive - Newcastle upon Tyne, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a Customer Relations Representative to join our team.

As a Customer Relations Representative, you will be the first point of contact for customers, providing exceptional service and support.


Duties:


  • Communicate with customers via various face to face channels to provide information about products and services
  • Assist customers with inquiries, orders, and issue resolution
  • Perform data entry tasks accurately and efficiently
  • Upsell products or services to increase revenue
  • Maintain customer records and update information in the database
  • Handle customer complaints and ensure resolution in a timely manner

Requirements:


  • Proficiency in English
  • Excellent phone etiquette and communication skills
  • Ability to analyze customer needs and recommend appropriate solutions
  • Bilingual or multilingual capabilities are advantageous
  • Strong interpersonal skills and the ability to build rapport with customers

Job Types:
Full-time, Permanent


Pay:
From £25,298.75 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 13/05/2024
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