Senior Customer Service Administrator - Bristol, United Kingdom - Abatec Recruitment

Abatec Recruitment
Abatec Recruitment
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As the Senior Customer Service Administrator, your role will be to effectively plan, coordinate, and supervise the responsibilities of the department.

You will work closely with the sales manager to ensure smooth operations and exceptional customer service delivery.


Duties and responsibilities:

  • Collaborating with the sales manager to develop and implement strategies for improving customer service and satisfaction.
  • Overseeing the daytoday activities of the customer service department, ensuring efficient handling of inquiries, complaints, and requests.
  • Managing a team of customer service representatives, providing guidance, support, and training as required.
  • Monitoring and analysing customer service performance metrics, identifying areas for improvement, and implementing appropriate measures.
  • Building strong relationships with key clients and stakeholders, ensuring their needs are met and addressing any concerns in a timely manner.
  • Maintaining accurate records of customer interactions, transactions, and feedback.
  • Analyse and review forecasts, recording the data in the ERP system.
  • Coordinate shipments and transportation
  • Train, develop and motivate the customer service team.
  • Promote the identification and implementation of improvements in the customer service team
Our client is looking for a Senior Customer Service Administrator with the following:

  • Previous experience in a similar role, specifically in Customer Service or Administration, demonstrating a strong understanding of the responsibilities involved.
  • Exceptional attention to detail, ensuring accuracy in all tasks and maintaining high standards of quality.
  • Resilience and the ability to handle difficult situations with a determined approach, effectively resolving issues and maintaining customer satisfaction.
  • Proven ability to plan, coordinate, and supervise a team, ensuring smooth operations and efficient workflow within the department.
  • Excellent communication skills, both written and verbal, with a friendly and professional telephone manner. The ability to effectively convey information and provide exceptional customer service.

Additional information:

  • Salary up to £38,000 (based on skills and experience)
  • 10% annual bonus
  • Pension scheme
  • Working hours: Monday to Friday, 8:30 am to 5:00 pm
  • Allocated parking space on site
If this opportunity interests you, please click "Apply" or contact Ryan on to discuss.


Job Types:
Full-time, Permanent


Salary:
£36,000.00-£38,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person
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