Customer Services Assistant/receptionist - London, United Kingdom - Argyll

Argyll

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Argyll offers the most exclusive offices, meeting rooms and event spaces, at the most prestigious addresses in London. With our beautiful properties as a backdrop, our exceptional people work together as one to deliver our exceptional service. We take great pride in creating a lasting impression on our customers and their guests.

Through a culture of empowerment, teamwork and continuous improvement, we deliver our unique service to the highest standards, with discretion and consistency.

We believe the little things make the biggest impact - it 's why our attention-to -detail is unrivalled.

By looking forward, we seek to innovate and set new standards in the office experience, supporting our customers' success and our local communities.

Are you looking for a work place that challenges you and inspires you? A place where excellent customer service and colleagues' wellbeing and development are at the centre of business objectives? A place where pride of place, sense of belonging and power teamwork are shared throughout all the departments?

We're on the lookout for service-oriented, committed and engaging individuals to become part of a team delivering exceptional customer service support.

This role is for YOU if:

You feel accomplished by supporting and helping others
from resolving minor issues, ensuring customers and their guests have all their needs met, setting up meeting rooms, conferences and events with refreshments, catering, and being responsible for the day-to-day smooth running of our centres in a successful way.
You enjoy engaging with people from varied lines of work and being the first point of contact for them. You love making connections and building relationships with people in and outside of the business. You are happy to attend to requests, enquiries, phone calls and resolve the unexpected challenges.
You have a problem

- solving attitude and you can adapt to everchanging circumstances. You are able to find a creative solution to go above and beyond for each customer.

You're looking for a varied, operational role and you don't want to be stuck behind the desk all day.
You can integrate well into the team and foster effective relationships with your colleagues. Our successful daily operations relay on all our colleagues working together to deliver our common objectives.
You will enjoy that no two days are alike

- one day you may be supporting an important meeting setting up catering and refreshments, other helping new customer move into your centre or troubleshooting some IT issues. This is a very varied and hands on role.

This role would be a good step for an individual who has experience of working in a exceptional customer focused environment and who wants to gain knowledge and awareness of the reception in a professional business environment.

Skills & Experience:

Full proficiency in all MS Office packages.
Strong written and verbal communications skills.
Strong organisational and prioritisation skills.
Able to work under pressure and to deal with multiple priorities and deadlines.
Exceptional attention to detail and able to operate independently under broad direction.

Our most successful Customer Service Assistant is someone who:

Has previous experience working in a exceptional customer focused environment
Understands the impact of their job in the overall customer experience
Takes pride in delivering excellent customer service
Is a team player
Is a great communicator

Is proactive and has a positive 'can do' attitude

Is able to adapt to change and has a flexible attitude to work.

You'll receive in return

37.5 hours a week, Monday to Friday.
Annual bonus scheme of 10%
Training, guidance and support to forge a career with a fastpaced and exclusive brand
Meaningful career progression opportunities
Recommend a friend scheme
Company pension scheme.
Annual leave entitlement 25 days, plus Bank Holidays and extra days off for Christmas.
Private medical insurance scheme.
Employee Assistance Programme including GP support, physio, counselling sessions.
Perks and discounts via the Perkbox app.

If you have all the above skills and experience and are excited about joining a company that is redefining how exclusive office services are delivered, we would love to hear from you.

At Argyll we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination practices and we are striving to attract, recruit and promote diverse talent.

To Apply