Health Care Assistant - Brent, United Kingdom - DMC Healthcare

DMC Healthcare

Verified Company

Brent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THE PERSON

Passionate about contributing to DMCs service development across our Dermatology Service Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.

Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to peoples lives.

THE ROLE
To assist the clinician in running the day-to-day operation of dermatology outpatient clinics.

To organise the setup of each clinic ensuring everything is prepared prior to the clinic date, manage, record and process patients personal data.

To support the patient throughout their care journey.

This role may require you to work across a number of our DMC sites.

LOCATION

Wembley Centre for Health & Care_
116 Chaplin Road, Wembley HA0 4UZ_
Alexandra Avenue_
275 Alexandra Avenue, Harrow HA2 9DX_
Enderley Road Medical Centre_

Enderley Road, Harrow HA3 5HF_

Pinn Medical Centre_
37 Love Lane, Pinner HA5 3EE_

JOB RESPONSIBILITIES

Core functions, but not limited to:_

Organisation & setting up of clinics

Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic
Ensure the PC/laptop is set up and ready for use
Manage stock control at each site
Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use
Ensure the room is adequately equipped and working for each consultation prior to the clinic starting
Ensure equipment is cleaned after use
Ensure daily checklists are completed
Make the consultant aware of any problems or possible problems during any clinics
Alert the consultant and other staff members of any issues of quality and risk
Will be required to transport certain equipment to and from clinic locations
Any other duties as the line manager may decide
To effectively manage own time, workload and resources
To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training

Assisting in clinics

To assist the consultant during the clinic with any reasonable request
To meet and greet patients in the waiting area and show them through to the consultation room
Provide highlevel customer service skills with the patient and full engagement with the clinician
Assist with minor surgical procedures as required
Ensure all DMC equipment is put away in the correct storage area at the end of each clinic
Ensure the room is left clean and tidy once the clinic has finished
Ensure every patient completes the electronic (or paper) patient survey after their appointment before they leave the clinic
To use patient electronical records SystmOne /EMIS, in management of patients and dermatology clinic list
Communicates with other departments for example, Estates, Supplies Department
To act as a chaperone in supporting both patients and clinicians during clinical procedures
Management of infection control and prevention on site
Adherence to management of cleaning and decontamination of clinic environment.
To ensure the management of clinical stock levels through order, storage and stock management

Contribution to the implementation of services

Involvement with local healthcare network visiting GP practices and creating awareness of DMC Healthcare Services with the objective of increasing referrals and improving patient care and experience
Adhere to policies and procedures developed for the service, standards and guidance
Identifying any possible improvements and innovation
Participate in audit where appropriate
Use own initiative
Flexible working approach for the needs of the service
Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.
Share responsibility for key aspects of housekeeping and stock control demonstrating a good awareness of cost efficiency and safety.
Undertakes routine and regular checks on patient trolleys and bed spaces ensuring all relevant equipment is clean, in good working order and intact and reports faults to managers.
Performs checks on gas cylinders, replaces if required and escalates any issues.
Sometimes works without direct supervision using own initiative within
Decide when to refer enquiries from the patient, carers and relatives to the senior management

Health & Safety

To identify any risks involved in work activities and report them to the Community Services Manager
To always adhere to all DMC Healthcare policies and procedures
To ensure Data Protection is adhered to in every clinic setting
To report any breaches of policies and procedures to the Community Services Manager immediately
Communicates with other departments for example, Estates, Supplies Department
The post holder is expected to demons