Community Operations Planner - Hatfield, United Kingdom - Affinity Water

Affinity Water

Verified Company

Hatfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Community Operations Planner - Permanent

Location:
Hatfield

Working Pattern: 37 Hours per week

Initially the role will be Monday - Friday working 07:30 - 16:00 whilst on

probation/training. Thereafter the role will be a 5 day week throughout Monday

Sunday working between the hours of 06:3018:00. Up to 8pm in an emergency Hours and pattern to be discussed at the interview

Purpose:

To plan M&R activity in the three central communities while causing minimum disruption to our customers.
To coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field based teams.
In addition to meeting or exceeding team standards and objectives you will ensure statutory and regulatory obligations are considered and adhered to e.g. Street Works Legislation, C-MEX, and leakage.
We are looking for people who thrive in an environment where innovation and creativity provides opportunities for continuous improvement for both internal and external customers

Key Responsibilities:

Planning
Create schedules taking into consideration internal priorities KPI's and ODI's

Inday

Deliver schedules created by planners and deal with emergency repairs.
Schedules are reviewed and agreed with relevant stakeholders
All statutory/regulatory obligations are adhered to e.g. Street Works, Leakage, C
MEX.
A 'Customer Focussed' approach to continuous improvement which leads to an enhanced 'Customer Experience'
Incoming information has been critically reviewed and dealt with/escalated accordingly
Work activity is assessed in line with internal priorities and Cause/Reasons
Balance and redeploy Operatives to ensure optimum efficiency
Obstructions/delays are removed/reduced from our Customers in the Community

Key Capabilities:

A good understanding of the cost of all community operational activity and an ability to avoid unwanted and unnecessary costs.
Within and out of hours, the ability to make quick decisions based on the balance of risk/cost to the business, where cost can or needs to be avoided.
The confidence to put forward suggestions for cost savings and efficiencies within Community Operations and across the company
Understanding of Traffic Management Act legislation to be able to provide guidance to all Affinity Water and contractor teams working in the public highway
Be able to influence Highway Authorities at a local level in interpretation of existing or new street works legislation and industry guidance
Understanding of reinstatement materials
Understanding of Noticing/Permit requirements when working in the public highway
Understanding of Maintenance & Repair activities and can advise others on complex repair solutions
Can manage multiple priorities and balance outputs

Benefits include: