Administration Coordinator - London, United Kingdom - University College London Hospitals NHS Foundation Trust

University College London Hospitals NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

An exciting opportunity has arisen within the Women's Health Division within Gynaecology for a highly motivated, enthusiastic, and vibrant individual to join our administration team at the London Complex Mesh Centre (LCMC).

We are looking for a full-time permanent Band 4 Administration Coordinator who will support the team in the day-to-day delivery of services to ensure there is high quality patient care across the relevant subspecialties.

The role is predominantly based at 250 Euston Road.

You must match the essential criteria on the job specification to be considered for this role.

The Administration Co-ordinator will report to the Team Leader, with some of their key responsibilities being:

Managing the admitted waiting list for specific consultant(s) and booking patients in for their surgery (TCIs)
Supporting the running of the clinics, through managing the New and F/Up waiting lists and associated queries from clinical teams
Booking surgical preassessment clinic appointments, to inform patients of appointments and ensure all prerequisites prior to surgical admission have been actioned
Liaising with GPs and community practitioners as needed
Responding to and actioning incoming communication from patients and other hospitals through monitoring the shared inboxes, Epic in basket, answering the phones and managing the post
Liaise with various members of the MDT on actions for next steps of patients care:

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.

We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work.

This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

The current admin team is based within the Women's Health division for the London Complex Mesh Centre. The successful applicant will be working closely with the clinical and nursing team and other administrators within the team. This enables a supportive atmosphere both from managers and peers.

The post holder will be the first point of contact for patients accessing the service and will arrange appointments for patients over the phone and in writing, therefore good organisational and multi-tasking skills are crucial to excelling in the service.

The successful applicant will be self-motivated, have excellent interpersonal skills and be patient focused.

We will be seeking applicants that align to the UCLH Values and for an individual who will support the London Complex Mesh Centre team in the day-to-day delivery of outpatient and surgical services to ensure there is high quality patient care for the patients within the service.

We are an MDT service with some of the key aspects of our service are: