Defence Digital - London, United Kingdom - Ministry of Defence

Ministry of Defence

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £23,560

A Northwood allowance, a shift allowance and weekend premiums will also be applicable to this role

Job grade:

Administrative Officer
Contract type:
Permanent
Business area:
MOD
Strategic Command
Type of role:
Information Technology
Working pattern:
Fulltime, Shift Working
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Northwood HQ, Sandy Lane, Northwood, Middlesex, HA6 3HPAbout the job

Job summary:

Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet.

Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world.

To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

This position is advertised at 37 hours per week.

Job description:

The Communications Centre Operator position is an interactive customer role, answering and resolving queries and escalating when required.

You will be part of a small team delivering High Grade Messaging (HGM) services to the wider MOD and other Government departments.

This role sits within the UKStratCom, Defence Digital Ops J3 area and forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas.

The team and you:

We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role.

You'll be providing day to day operational support, with technical service support and excellent customer service; collaboratively working with Defence Digital colleagues and suppliers to restore services during instances of faults, outages and system upgrades.

Person specification:

Maintain network connectivity between interconnected systems and agencies, ensuring traffic flows are maintained and problems addressed.
Prepare sensitive signals or other material for onward delivery, via recognised Special Handling facilities.
Maintain document control and records in accordance with current security control rules.
Complete routine and unplanned operational tasks at the primary and secondary location as directed by the Line Manager.
Support Line and Area Managers when required and advise on any issues affecting the Communications Centre.

Dependent on the business need, there may be a requirement to travel to meetings or attend training courses within the UK (or potentially occasional overseas visits).

Working hours: 24/7 shift work - 3 x 12-hour night shifts, followed by 3 x 12-hour day shifts, followed by 6 days off.

All shifts will have mandatory start and finish times, details will be provided at the interview stage.

A shift allowance of 20% and weekend premiums are payable for this role.

This position is open to sole UK Nationals only.

Behaviours:

We'll assess you against these behaviours during the selection process:

Leadership
Changing and Improving
Making Effective Decisions
Managing a Quality Service
Delivering at Pace

Benefits:

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%

Family Friendly

Maternity, Paternity and Adoption Leave.
A wide range of discounts
Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, company discounts with Virgin, Vodafone, and Microsoft Office.
5 days per year Learning & Development
In year rewards and 'thank you' schemes.
Flexible working.
Generous leave allocations.
Please see Benefits Leaflet for more detail

Equality and Diversity
Defence Digital operates an organisation model in which every individual belongs to a Government Profession.

The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade.

Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.

Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Defence Digital is currently going through a Transformation Programme which aims to ensure we have the right workforce, with the right skills, to deliver the MOD's Digital Strategy.

As the programme progresses, Defence Digital staff may be