Helpdesk Operator - Bristol, United Kingdom - Royal BAM Group

Royal BAM Group

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Building a sustainable tomorrow

BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school & commercial projects in the Southwest but based at Blaise High School, Bristol.

This role is working 37.5 hours per week. Hours start between 7.30am and 9am and end between 4.30pm and 6pm.

Your mission

Reporting to the Helpdesk Manager, your main responsibilities will be to operate the FM Helpdesk where you will be required to take calls and log the tasks requested onto a CAFM system.

Key responsibilities of this role include:
Issue tasks to site teams/mobile engineers and monitor each task through to completion.
Provide administration support to the projects and local FM team.
Provide quotes to our clients for extra works and raising purchase order to our subcontractors.
Provide information and take bookings from internal and external customers for sports and room facilities.

Who are we looking for?

A good telephone manner and excellent communication skills
Strong organisational skills
A positive and flexible approach to work
Must be IT literate and proficient in the use of Microsoft Office
Prior knowledge of Concept Evolution would be advantageous but not essential
The ability to work as part of a team
Will be required to undertake an enhanced Disclosure and Barring Service check

What's in it for you?
A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

Your work environment
People are at the heart of what we do at BAM.

We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.

We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?
BAM has been delivering Facilities Management (FM) services to customers throughout the UK for over 20 years.

We directly employ over 900 staff across the UK, delivering bespoke support services to our customers in the education, healthcare, retail and commercial sectors.

Our recruitment process, what you need to know?
You will be required to undertake an enhanced Disclosure and Barring Service check.