Quality Facilitator - Chester, United Kingdom - Countess of Chester Hospital NHS Foundation Trust

Countess of Chester Hospital NHS Foundation Trust
Countess of Chester Hospital NHS Foundation Trust
Verified Company
Chester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Working Full Time: 37.5 Hours Per Week


The Quality Improvement Facilitator will support the Quality team in developing project plans, identify key milestones and timescales to measure project progress.

The Quality Improvement Facilitator will have skills in data collection with a knowledge of how data is used to support continuous improvement.

The post holder will have experience of implementing quality improvement projects and interventions with an understanding of the importance of collaboration and shared working with stakeholders across the system and wider NHS.

The Quality Improvement Facilitator will communicate, engage and build relationships with the teams and staff in relation to the quality agenda leading to improved patient experience and clinical outcomes.

The post holder will support the Quality Matron and Head of Quality with the implementation and delivery of the quality programmes in line with existing structures and processes for measuring, monitoring, and improving clinical quality.

The post holder will have responsibility for engaging with staff, providing guidance on data collection and analysis and contributing to reports and presentations for a range of internal and external stakeholders.

The post holder will have a responsibility for ensuring that learning from experience is shared and disseminated to clinical teams.


  • To support the delivery of all programmes within the Quality team portfolio.
  • Manage and take responsibility for a portfolio of quality assurance projects as directed by the Head of Quality or Quality Matron
  • Plan and organise ''learning events' with relevant staff and teams to share learning and promote a learning culture.
  • Support wards and clinical service to debrief and reflect on episodes of care and put into place improvement plans, to be delivered, establishing a culture of teamwork and cooperation and a climate of support that still holds people to account.
  • Support the transfer of knowledge to support operational and clinical teams to deliver continuous improvements.


The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board.

The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership.

Its services are provided from three locations:

  • The Countess of

Chester Hospital:
providing 438 general and acute beds

  • Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
  • Tarporley War Memorial Hospital: a base for community services which serve the local rural population.


The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000.

This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.


The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery.

This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.
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