Production Analyst, Financial Crime Technology - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Join us as a Production Analyst in Financial Crime Technology

  • We'll look to you to play a key role in supporting the provision of daytoday technology based services
  • You'll be delivering production management for relevant platforms, activities and processes relating to your area of specialist knowledge, within predefined endtoend processes
  • This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment
  • This role is available UK wide, with a hybrid working option available, based in one of our main UK hubs at least once a week

What you'll do

As a Production Analyst, you'll be building relationships with internal and external stakeholders involved in the production management within your area of technical knowledge.

You'll be acting as a point of customer contact and first or second level supportusing request fulfilment processes.

You'll also be:

  • Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of reoccurring platform and service incidents
  • Participating in the ongoing evaluation and analysis of current capacity to provide required performance
  • Helping to develop colleagues by sharing experiences, expertise and specialist knowledge

The skills you'll need
We're looking for someone with technical knowledge and experience, including platform, technology, products and domains.

You'll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.


You'll also demonstrate:

  • Knowledge and experience of operational principles
  • Excellent stakeholder management and communication skills
  • The ability to prioritise and multitask
  • A keen eye for detail
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