IT Support Apprentice - Cirencester, United Kingdom - QA Ltd

QA Ltd
QA Ltd
Verified Company
Cirencester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Employer description:


Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service.


We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change.


With our attention to detail, we offer our customers the whole life cycle - from consultancy implementation to support services.


Overview:


You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


Main role / Responsibilities [will include but not be limited to]:

  • Handling incoming phone calls and gathering required information
  • Proactively logging alerts from our monitoring systems
  • Dealing with IT problems and incidents for a variety of customers and technologies

What we are looking for:


Desirable skills:


  • A strong interest in IT and technology
  • Good interpersonal skills
  • Customer service skills
  • Great written and verbal English

Personal qualities:


  • Team player with ability to work independently
  • Motivated
  • Flexible attitude
  • Honest
  • Hardworking

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


Find out more here:

Working week:
37.5 hours a week
-Start time varies from 7:30am-11:30am, Finish time varies from 5:00am-8:00pm.


Company perks:


  • Life insurance
  • Company pension
  • Free lunch/tea/coffee/fruit every day
  • Onsite parking
  • Company events
  • Health/medical insurance
  • Career progression
  • Professional training
  • Business casual dress
  • Breakout area with pool table
  • 25 days holiday
  • Childcare vouchers

Future Prospects(include what the long-term prospects for the apprentices would be):

Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant.


Important Information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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