Apprentice Customer Care Co-ordinator - Horley, United Kingdom - Ascendit Lifts Ltd

Ascendit Lifts Ltd

Verified Company

Horley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_
WE ARE LOOKING FOR OUR NEXT APPRENTICE._

Fancy an exciting new career in Customer Care and Administration?

Our new Apprenticeship Standard Customer Service Specialist begins soon and is a truly great opportunity for anyone who wishes to:

Learn new skills in administration, customer care and about an industry that really cares about its customers
Advance your base knowledge of Windows and Microsoft products
Develop a good geographical knowledge of the southeast of England to support our fieldbased surveyors
Help everyone around you feel like a special customer whether they are part of our team or our customers with your positive cando attitude
Gain a confident and engaging telephone manner to support our external team and our customers with your empathetic style of communication
Put your proficient problemsolving skills to good use with the desire to deliver results
Learn about our systems and procedures.

This is a Level 3 apprenticeship standard.

The main purpose of a customer service specialist is to be a 'professional' for direct customer support within all sectors and organisation types.

Who should pursue this Apprenticeship?

This apprenticeship has been designed for individuals who are advocates of excellent customer service who act as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

This Level 3 Apprenticeship includes:

On the job skills training
Off the job skills training
Level 2 Functional Skills in English & Maths
Work based project support and preparation
Portfolio evidence support
Planning, Target Setting and Feedback
Mock End Point Assessments
End Point Assessment (after at least 12 months and successful completion of the above)
Work based project supported by a 60 min interview
Minimum of 60 min Practical Observation with Q & A
60 min Professional discussion supported by portfolio evidence
The overall grade is based on the combination of performance in all assessment activities

Typical Duration: 15 months with a long term secure job with us.

In return we will also give you:

A starting salary of £21,000 per annum
20 days paid holiday, plus all the 8 bank holidays which increases up to 25 days with time served
Monday to Friday 08.30am to 5:00pm or 9:00am to 5:30pm working week, at our head office in Horley, Surrey, RH6 9GA
Company Pension
Healthcare Cash Plan with Westfield Health
Staff relaxation areas both inside and out
Free hot and cold beverages
Staff treats and events throughout the year
A friendly and supportive working environment
Easy parking on the industrial Estate or superb connections via the bus and rail