Admin & Technical Support - Stockport, United Kingdom - Moving Intelligence (UK)

Moving Intelligence (UK)

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?

Moving Intelligence is a leading Global telematics provider currently supplying vehicle tracking security to the UK, Dutch, and German markets.

Mi's vehicle solutions range from security, trip logging and route planning to stolen vehicle recovery for cars, caravans, plant equipment, motorhomes and boats; ''Anything Moving''.

That is important because we value what you have. We have been doing this for more than 20 years.

If you want to be part of a fascinating and fast-growing asset tracking security company, where your talent and value will be recognised, Moving Intelligence is where you want to be.

Responsibilities and duties:

You will be working in an office based environment within the Operations department which is a friendly team of colleagues that currently consists of 6 members who cover a variety of tasks.

Serve as a first point of contact for customers with general enquiries or seeking technical support
Provide accurate information on company products
Perform remote troubleshooting through diagnostic checks and relevant questions
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problemsolving process
Direct unresolved issues to the next level of support personnel
Basic data input record events, problems and their resolution via our internal systems
Followup and update customer status and information
Set up subscriptions and take payment
Activations with engineers and dealerships
Any other tasks determined by management

What you receive:

As part of working within a friendly and supportive environment, we offer 22 days holiday (Plus Bank Holidays) with the potential to increase after a period of service.

We have a company pension scheme, private medical care along with an online portal full of individual benefits
- plus regular company social events throughout the year.

What we're looking for:

A willingness to adapt and develop skillsets and knowledge
Good communication with high level customer service being a priority
Ability to plan, organise and prioritise effectively
Work within a group and independently
Computer literate comfortable using basics such as Microsoft office (not essential as training can be provided)
Forward thinking and selfmotivated
Positive and flexible attitude that focuses on solutions
Previous customer service experience

Nice to haves: