Associate, Client Delivery Specialist - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role Responsibilities

Strategy
Targeted Improvements

Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate

Automation and Streamlining

Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business:

Provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank [INSERT COUNTRY] on all documentation related matters, including the origination of documentation for customers where required
To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pretransactional enquiries/setup, trainings and other channel related issues

Processes
General

Perform endtoend orchestration across all processes and services managed by IMO
Engage clients throughout process, ensuring seamless delivery and client experience
Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of readytotransact as quickly as possible, across both simple and complex cases.
Adheres to firsttimeright principles
Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
Undertake adhoc duties and when delegated by Line Manager and Country Head of IMO

Client Due Diligence (CDD) and Regulatory Onboarding

Perform all relevant onboarding processes
Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
Drive GIC and network onboarding processes
Conduct checks on CDD as applicable
Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
Work in partnership with all relevant stakeholders effectively within the endtoend CDD process
Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Credit Documentation

Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking ("CIB"), Commercial Banking ("CB") and Business Banking ("BB")
Conduct checks on Credit Documentation output as applicable
Ensure that the data sources used for the extraction of the return is correct
Identify processing risks or inefficiencies and implement appropriate and effective changes

Enablement [Account Opening and Channels]- Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems

Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pretransactional enquiries/setup, training,and other channel related issues
Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients; including internal setups e.g. forClient Access, Transaction Banking (TB) implementation testing setups, various internal operations unit's setups relevant to channels activation
Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Servicing [Static Data Maintenance, Offboarding]- Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system

People and Talent:

Provide effective orientation /guidance to new joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager, to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan

Risk Management:

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
Ensure a clear and uniform approach towards implementation of the global operating model for all IMOrelated processes, and adherence to DOIs
Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

Governance:

Ensure strong due diligence on document safekeeping and data confidentiality
Ensure correctness of documentation prior to any dispensation from the Bank
Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
Undertake periodic selfassessment on key controls to assess the proper functioning and adequacy of existing controls
Highlight significant issues/errors to team leader

Regulatory and Business Conduct - Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulato