Customer Liason Associate - London, United Kingdom - Alonuko

Alonuko

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Account Manager

About the role
As a Customer Liason Associate, you will be managing the individual accounts of all current clients. You will be our brides main point of contact throughout their experience.

We pride ourselves on providing luxurious quality products and our clients should receive the same experience from beginning to end.

This role relies on seamless interactions and fast replies.

Responsibilities include:

Delivering a luxury service throughout the entire client experience
You will be the main point of contact for clients
Being knowledgable on the brand, the products and services we provide
Managing client accounts and keeping a fast line of communication with clients
Be in close contact with the production team
Organise your personal work calendar and the company calendar with consultation bookings and client fittings
Continually work to improve the customer journey and raise suggestions for improvement

About you:

To be successful in this role you will need to have experience in providing an excellent level of customer service and have a positive driven attitude.

As we are a growing brand, it is important you have the ability to adapt to frequent changes whilst working efficiently.

This role requires you to be independent and have the ability to exercise your initiative when performing new tasks and prioritising your workload.

It will help if you have knowledge of fashion and an interest in the bridal industry. Experience in customer accounts management is vital for this role.

Other requirements include:

Professional writing skills
Ability to deal with multiple tasks at once, replying to all clients in a timely manner
Good time management and selfmotivated
Exceptional organisational skills
Adept communicator and attention to detail
Computer competent
Receptive to training
Positive cando attitude
Enthusiasm and patience when assisting customers
CRM experience is preferred
Invoicing experience is preferred

Job Types:
Full-time, Permanent

Pay:
£24,000.00-£26,000.00 per year

Benefits:

Private medical insurance
Work from home

Schedule:

10 hour shift
Flexitime
Monday to Friday
Overtime
Weekend availability

Ability to commute/relocate:

London, SE8: reliably commute or plan to relocate before starting work (required)

Education:

Certificate of Higher Education (preferred)

Experience:

- customer service: 3 years (required)

Work Location:
Hybrid remote in London, SE8

Application deadline: 24/05/2024

Reference ID:

CAM