Band 4 Medical Secretary Supervisor - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

An exciting opportunity has arisen for a Medical Secretary to join the Cardiology Department at the Queen Elizabeth Hospital (QEHB), UHB NHS Trust.

At the QEHB, Cardiology is one of the largest outpatient services.

The department comprises of 29 consultant cardiologists and services include adult congenital heart disease, interventional cardiology, heart failure, imaging, electrophysiology and inherited cardiac conditions.

The medical secretary will be responsible for the day to day management of a consultant's workload. This role is for a medical secretary who relishes a challenge and able to use their own initiative.

You will be required to work to a high standard of accuracy and need to demonstrate initiative in planning your own workload in a way that supports the consultants.

You should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience.

This post is full time (37.5 hours) and a permanent role.

Main duties, tasks & skills required:

Provide a complete confidential, medical secretarial service for the Consultant and their medical team. To assume responsibility for the daily management of the medical team diary
Provide and receive complex information on a daily basis
Touch type from audio
A point of contact for GPs and other Health Care Professionals and also patients/relatives/carers.
Understand the patient pathways
Deal with queries and instigate appropriate action
Provide information for Consultants, GPs and patients on forthcoming appointments, admissions and results of investigations
Organise and maintain catheter lab schedule, adding patients to lists and ensuring patients are seen for preoperative assessment and tests as appropriate
Provide day to day supervision to secretaries/admin staff, allocating and monitoring work on a daily basis
Manage and chase results of patient investigations on a daily basis and on receipt, prioritise and action according to clinical need, with guidance from the medical team
Sort, distribute and prioritise incoming mail
Carry out any other secretarial duties where necessary
Provide reciprocal cover for secretarial team during annual leave and sickness absence

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Maths and English GCSE, A*-C/9-4
Business Administration NVQ level 3 or equivalent experience in a clerical environment
AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience:

Essential:

Experience of working as a Medical Secretary
Experience of dealing with the public/customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems
Experience of working in a healthcare environment
Good organisational skills
Able to use own initiative and deal with the unpredictable
Able to work under pressure and to multi-task
Able to work to deadlines

Additional Criteria:

Essential:

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Ability to deal professionally with enquiries from staff, patients and visitors
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality