Experienced Claims Handlers - Remote, United Kingdom - Floss Agency

Floss Agency

Verified Company

Remote, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Experienced Claims Handlers
Job Reference:
LH
Job Location:
Remote
Job Salary:
27K 35K PA d.o.e + Bonus of 1.

5K
Job Type:

Permanent

START DATE:
MONDAY 17th OF JULY 2023

You will be responsible for delivering an exceptional customer experience throughout the claim lifecycle.

As all calls will be from customers calling for help you will proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.

You will monitor all aspects of the claim to ensure that all services are provided, handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action.

You will also assess new claims in accordance with policy terms and conditions, ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem and identify and initiate potential recoveries from 3rd parties.

As a reward for outstanding work there will also be team incentives to keep you motivated

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' Your team will be a blend of office-based and remote workers, so communication will be important

Hours of work will be 35 hours per week Monday to Friday on a shift basis between 0800 and 2000.

There will be a requirement to work one Saturday every 5 weeks with a day of in lieu. Saturday's will be

All equipment is provided:
Smart Phone / PC & Screen.