Procedures Management Specialist - Belfast, United Kingdom - Citi

Citi
Citi
Verified Company
Belfast, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Overview of Citi:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.

We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.


Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland.

Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.


You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.

The ISG Operations Change Management & Governance (OCMG)

Team within Citi's Information Services Group (ISG) organization includes the following regulatory change management and operational readiness support for the following functions:
Client Onboarding, Documentation Operations, Entity Data Management, Accounts Control and Securities and Pricing.

OCMG is looking to consolidate, develop, expand and formalize the existing Procedural, Training and Change Management structure.

The role will be responsible for contributing to development of a globalized, centralized and standardized framework that is scalable and auditable and ensures all regulatory and process change requests go through a proactive change management review, comprehensive impact assessment, controls design and assessment, undergo analysis and multi-tiered approval process.

This role will report to the OCMG Procedure and Training Workstream Manager.


Responsibilities:


  • Independently owns and work with business partners and stakeholders to capture procedures based on various requirements within targeted timelines.
  • Plans, directs, prioritizes and coordinates multiple projects while managing various groups of stakeholders to ensure ontime implementation
  • Conducts process and procedure impact assessments for upcoming change requests in terms of effort, volume, line of business, business function, risk and other necessary requirements.
  • Supports Change Management Specialists in meeting regulatory compliance and governance guidelines.
  • Follows change and procedure management processes to ensure appropriate controls and approvals are inplace on new and existing procedures.
  • Drives procedure enhancement and simplification initiatives to gain process efficiency, quality improvements and user friendliness.
  • Researches, plans and delivers solutions to streamline, consolidate and standardize procedures using industry best practices for identifying business and technical requirements.
  • Develops interim procedures for technical or systemrelated dependencies.
  • Retires outdated procedures using established tools and criteria that follow the change management and procedure guidelines.
  • Conducts periodic reviews of existing procedural documentation to ensure accuracy and relevancy.
  • Assists in control functions both pre
- and post
- implementation of new procedures - by ensuring the new changes have been effectively implemented at the base level.


Qualifications:


  • Experience in technical writing, procedure development or change management.
  • Operations backoffice experience in the banking industry is preferable.
  • Project management experience preferred.
  • Strong communication and leadership skills that drive projects with various stakeholders to meet stringent deadlines.
  • Strong ability to work with others to create strong partnerships.
  • Ability to navigate changing priorities and maintain flexibility while working in a fastpaced environment.
  • Strong listening skills and ability to convert feedback into viable solutions.
  • Disposition to identify problem solutions doing so with a high level of resiliency.
  • Excellent facilitation skills in either a onetoone or group setting.
  • Detailoriented with strong organizational skills.
  • Adaptable and flexible to global working hours.

Education:


  • Professional certification in technical writing, project or change management preferred.
This job description provides a high-level overview of the types of work performed in this role. Other job-related duties may be assigned as required.


What we Offer:

We work hard to have a positive financial
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