Security Customer Liaison Officer - Edinburgh, United Kingdom - OCS Group UK Ltd

OCS Group UK Ltd
OCS Group UK Ltd
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
This is a 0600 to 1800 and 1800 to 0600 position. Dayshift and Nightshift.

As a Security Customer Liaison Officer, you will be the first point of contact for any tenants and visitors entering the building.

This role always requires you to be friendly and alert whilst on duty.

You should be both welcoming and representative of the 'five-star' feel of the building and the client we are representing whilst maintaining a safe and secure working environment.

Be responsive to the client's needs and work in partnership with the client and other suppliers to support the delivery of the services.

Must be pro-active in your duties, be able to work on your own initiative and work well with others as part of a diverse team.

Must be able to work under pressure, be able make decisive decisions during incidents and demanding situations.

Able to work as a part of a diverse integrated team - including cleaning, FOH, engineering - with a one team approach to deliver a best-in-class service provision for our customer and occupiers.

Have a can-do ethos and attitude.


Health & Safety Purpose:


  • To ensure that the site is safe and secure, raising any health and safety concerns with the SSM in a timely manner.
  • To ensure that OCS's Health and Safety policy and procedures are always adhered to.
  • To act as a first aider, once qualified.
  • Act as incident controller when required and in SSM absence.

Your main responsibilities may also include:

  • Working closely with the FOH team you will provide a 'Meet and greet' function whilst on post at the front of house. Providing a warm welcome to our property.
  • Working closely with the FOH team to deliver place making events and commercialisation.
  • Liaising with occupier facilities team to ensure smooth operations.
  • Managing parking and other tasks associated with the smooth running of the property.
  • Respond to incidents, alongside SSM, ensuring incidents are reported and resolved efficiently.
  • Ensuring all visitors and contractors are inducted to site and relevant documentation is in place
  • Good knowledge of health and safety including RAMS and Permits.
  • Challenge poor H&S practises.

What will you get in return?

  • A pension scheme
- to save for the future - eligibility rules apply

  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme 'OCS Stars' monetary rewards given to top performers
  • Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

  • Long Service Awards
  • Cycle to work scheme
- discounted bicycles

  • Access to our Employee Assistance Programme
  • 247 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership.

If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.

We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS.

Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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