Care Co-ordinator - Manchester, United Kingdom - Olive Recruit

Olive Recruit

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the company:

The company provides specialist support for people with complex care needs so they can live as independently as possible in their own homes and community.

It is a CQC-regulated service.

Company culture:
The client is proud to say that it is 'people-led' - meaning that people come first.

Core values of Family, Impact, and Teaming are at the center of the 'Make It Personal' culture - which drives all policies, processes, systems, and services as well as behaviors and results.

The client believes a 'cultural fit' is equally as important as skills, experience, and competence and so they hire, measure, and reward people
on this basis.

Job scope:

To provide support and interaction to clients and clinicians within the company to ensure staffing solutions are provided with precision and accuracy, matching the needs of the client to the skills of the clinicians in accordance with current best practices, policy, and procedures, agreed on standards, legislative requirements, and relevant regulations.

Key responsibilities:

Support staffing solutions for all client account management matters working closely with Account Management, Sales, and Transforming Care teams to support business retention and growth.
Dealing with all inbound inquiries, working with team members ensuring these are dealt with promptly and efficiently and meet the needs of our clients.
Exceeding the expectations of our clients by going above and beyond to deliver service levels.
Building and maintaining a relationship with the clients and clinicians based on our values and supporting them to achieve their goals.
Learning the different aspects of business and how they all fit together.
Healthy and productive workplace relationships nonnegotiable.
Seeking and recording insightful feedback and information from both clinicians and clients.
Identifying clinicians who have not worked in a while and proactively reaching out to them.
Communicating updates on all activities across the shift and shift handovers.
Become an expert with all business systems, accurately recording clinician and client information for business use.
Maintain a focus on immediate (24 hours) demands whilst monitoring the progress of medium (one week plus) and longterm (one month plus) requirements.
Maintain clear communications with clinicians and ensure they are compliant to support internal and external client support needs.

Skills and Abilities:

Clear and concise written and spoken communication skills.
Strong time management and organizational skills.
Demonstrable problemsolving skills.
Demonstrable customer service and interpersonal skills.
Strong administration and computer skills.
Ability to manage multiple tasks and change priorities.
High attention to detail.
Emotional intelligence.
Open to learning new behaviors.
High level of empathy.
Selfownership.

Experience:

Experience working in the healthcare sector.
Experience dealing with or within highvolume incoming calls and queries in the environment.
Experience using relevant business software such as MS Word, Outlook, and Excel.

Knowledge (desired but not essential):

Knowledge and understanding of the healthcare sector and relevant legislation.
Knowledge of relevant recruitment and employment legislation/
Knowledge of structured client and customer management systems.
Have an understanding of PBS (Positive Behavior Support).

Personal attributes / other requirements:

Career focused and eager to learn.
Proactive and organized.
Enjoys working with people.
A problem solver who is selfmotivated and flexible.
Enjoys working in a fastpaced, team environment.
A strong team player demonstrating loyalty and commitment to the company, clients, and teams.

Job Types:
Full-time, Permanent

Pay:
£21,000.00-£26,000.00 per year

Benefits: