Aftersales Supervisor - Norwich, United Kingdom - CarShop

CarShop

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Norwich, NR3 2AW

Contract Type:

Contract Type:
Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis.
The shifts will consist of days, evenings and weekends.

Salary:
£27,000 per year + bonus scheme that provides an on target annual earnings of £33,000
CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor's #35 best company to work for in the UK.

What does the job involve?

You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
To provide front of house support to customers by welcoming customers and providing regular and effective communication.
You will act as a point of escalation for customer issues as required.
To drive and deliver strong retail service.
Leading a team of Aftersales Advisors including the following:
Providing training and coaching, identifying any learning and / or development opportunities
Completing regular 121's delivering effective feedback.
Providing support for the Service Centre in the absence of Service Manager, if required.

Weekly checking of a sample of job cards completed by Technicians including:
Accurate technician write up, Invoice accuracy, set up correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles

Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required.
Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
Ensuring all customers receive regular, proactive and accurate updates.

What skills and experience do you need to join our team?

A full valid UK driving licence is essential.
Excellent communication skills, both written and verbal are required.
Experience in supervising or managing a team within a retail environment.
You will have the ability to build positive and lasting relationships.
Excellent attention to detail.
You will have excellent customer service skills.

What we can offer you.

A friendly, modern and safe working environment
A competitive salary and bonus structure
Full training and continued support
Enhanced annual leave
A wide range of corporate discounts
Cycle to work scheme
Colleague assistance programme
Long service awards
We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._