Stores Logistics Administrator - Teddington, United Kingdom - National Physical Laboratory

National Physical Laboratory

Verified Company

Teddington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a member of the Customer Services Team within the Environment, Social and Governance Directorate, this role will manage the NPL equipment stores and plan and carry out effective equipment logistics.

We are looking for a thorough and physically strong Logistics Administrator to assist our Customer Services Team with coordinating package deliveries.

The Stores Logistics Administrator will be responsible for receiving and unpacking artefacts, completing relevant documentation, and dispatching them back upon completion of work.

You should also record and report any damages, missing accessories, spills, or any other issues related to the package to the Customer Services Specialist.

To ensure your success in this role, you should pay close attention to the movement and packaging of goods to avoid any delays.

Our customers are important. We want their experience with us to be positive every step of the way. You'll help us do exactly that.

By managing and logging dispatches in the correct way, you'll make it easier for NPL to send the artefacts in a timely manner as well as helping the internal Customer Services team to update our customers accordingly.

Whilst you don't need to have direct customer service experience, what you do need is a natural drive to go above and beyond.

If you're a good listener, a team player, supremely organised and IT proficient, we'll give you the training you need to be successful.

And whilst you'll follow the various procedures and processes in place, if you see something that can improved upon, we'll expect you to share your thoughts.

At NPL, we embrace change for the better. We learn from each other, respect each other and work together to do better.

We are now working in a hybrid way, with a mix of remote and office working.

We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible.

This will be dependent on the kind of role you do and part of the business you work in.

Key responsibilities:

Ensure customer artefacts are dispatched, received and stored in an efficient manner
Use IT systems to manage customer transactions related to dispatch activities
Use associated information systems to coordinate and control the dispatch process
Working very closely with the Customer Service Specialist team, suppliers as well as internal and external customers
Continually try to improve and develop business performance and new work practices within the guidelines of NPL procedures
Implement and maintain health and safety procedures of the stores room
Use specialist knowledge, such as mechanicalhandling systems, to provide consultancy services
Help improve business operations by analyzing logístical problems and producing new solutions
Drive to customer locations as and when required to collect and deliver equipment
Valid Drivers Licence essential

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.

At NPL, we believe our success is a result of the diversity and talent of our people.

We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we're creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.

We are committed to the health and well-being of our employees.

Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits.

Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.

To ensure everyone has an equal chance, we're always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.