Database Assistant - London, United Kingdom - War Child UK

War Child UK
War Child UK
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Job Summary


We are a multi-award winning, creative and innovative organisation and the Database Assistant is a role at War Child UK, sitting within the data team and delivering on a range of database tasks and processes utilising our Salesforce database to do so.

We're looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like War Child, as well as someone who is naturally process driven and has a great eye for detail.

The postholder will be responsible for specific monthly processes such as Organisation income reconciliation and ongoing data uploads and cleansing for the fundraising teams.

You will also become a champion for Salesforce and understand the importance of CRM to help War Child achieve our goals, and provide better service to our donors, supporters and participants.

Your Role

Your Responsibilities

  • Delivering the monthly datareconciliation and incomereconciliation processes, which include downloading and uploading data files.
  • Supporting the fundraising teams with their monthly income recording and reconciliation
  • Liaising with external agencies & the finance team.
  • Checking for and correcting inaccuracies and updating supporter records.
  • Run reports for the and Fundraising and Finance Teams.
  • Maintain and carry out regular database processes including data cleansing.
  • Support the Database Coordinator and the Senior Data Manager to encourage bestpractice use of the database across the organisation, including assisting with onboarding and new user trainings and being onhand for daytoday technical support when the Database Coordinator is unavailable.
  • Working with external partner (i.e. telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
  • Spotting and reporting database glitches and problems.
  • Support with ticketing system as a second point of contact in the data team.
  • Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK's Child Safeguarding and Adults at Risk Policies.
You Are

  • Someone who has experience of using a Salesforce database, to carry out daytoday tasks and who understands their importance for organisations such as War Child. Charity / NGO experience would be an advantage.
  • Someone with excellent attention to detail, and good numeracy skills.
  • A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
  • Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
  • Able to learn new processes and systems swiftly and diligently.
  • Able to work under own initiative, take instructions from others and work well as part of a team.
  • Experienced in carrying out administration tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
  • Keen to learn more about the inner workings of database management.

Job Types:
Full-time, Temporary contract

Contract length: 13 months


Salary:
£26,500.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Flexitime
  • Health & wellbeing programme
  • Paid volunteer time
  • Sick pay

Schedule:

  • Monday to Friday

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • London, NW1 9PX (required)

Work Location:
Hybrid remote in London, NW1 9PX

Application deadline: 31/03/2024
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