Housing Management Officer - Nottingham, United Kingdom - Unipol Student Homes

Description

About this Post

This Housing Management Officer is an important member of Unipol's housing management team in Nottingham and is be expected to play a full role in interacting with other housing staff and will work closely with their Housing Team Leader.

The Housing Management Officer will manage Cotton Mills when it comes on line in September 2023 together with a number of other properties (to be decided by the Assistant Chief Executive - Housing).

All aspects of student housing management can be found within this portfolio:
first year undergraduates, undergraduate returners, postgraduates and research students. Some tenants turn over annually but some will be retained over a number of years.

This post requires flexibility, initiative and considerable organisation of own workload, under the guidance of the Team Leader.

Certain health and safety routines carry a high level of personal responsibility and must be carried out with accuracy and rigour.

All those working in Unipol are jointly employed by Unipol and the University of Leeds.

The post will involve some limited late night working (up to 7.00pm) and weekend work at specific times of the year, together with the need to undertake cover and call-out arrangements over some public holidays when arrangements for dealing with emergencies have to be made by the Assistant Chief Executive - Housing.

The post holder is also required to work some early mornings on a rota to answer telephone enquiries about repairs.

In the event of a major incident or emergency taking place at the developments or other houses the Housing Management Officer will attend and operate as Unipol's representative on site and direct incidents as necessary, additional payment will be made in respect of any time taken on fulfilling these duties.

The post holder is also required to work some early mornings on a rota to answer telephone enquiries about repairs.

Unipol, the University of Leeds and the other universities and organisations are multi-cultural communities, which value diversity.

The Housing Management Officer is expected to treat all individuals fairly, with dignity and respect and contribute to creating a safe, supportive and welcoming environment for all.

Specific Duties of the Post Include:
Property Management

The Housing Management Officer shall take responsibility for the effective day to day management of all the properties allocated to and managed by them on behalf of the organisation and carry out the following duties to ensure that those properties are properly managed:

• ensuring that property/ies are advertised accurately at the correct time and are removed when let, liaising with the marketing team and Hub staff as required

- ensuring that the website it up to date with Unipol properties whether available now or let.
- assisting in the promotion of Unipol as a responsible landlord to current tenants so that tenants are encourage to resign with Unipol
- providing a good service to Unipol tenants and promote Unipol as a responsible landlord so that tenants are encourage to resign with Unipol
- ensuring that properties are fit to view and that they are well represented on Unipol's websites, ensuring any shortcomings in the property which may hinder a let is remedied or brought to the attention of the Housing Manager

• Operations

- ensuring that Unipol has an adequate number of keys in order to provide each tenant with a front door key and for Unipol to retain two spare keys to be entered correctly on the key system. At the end of the let to take responsibility for the collection of keys, logging them into Unipol and having locks and additional keys cut for new incoming tenants where keys are not returned
- explaining to new tenants how a property and the appliances and amenity levels function
- ensuring that relevant buildings comply with the requirements of the Unipol Code or the National Code of Standards for Larger Developments and bringing to the attention of the Housing Manager

• Logistics and Compliance any problems or related issued where compliance with these Codes is problematic or not possible

- maintaining all property records in the standard file format and for entering all tenant details on StarRez and informing the Finance Manager of any changes in the letting arrangements within the property
- undertaking visits to properties under management on a regular basis to ensure that tenants are abiding by the terms of the tenancy agreement and arranging for the completion of any necessary repairs arising from the visits. Completing property inspection reports on all inspections made and ensuring they are filed in the property records
- taking part in the rota by which tenants can telephone in their repairs on a special telephone line and logging those details into the repairs system for other members of the housing management team
- taking responsibility for undertaking repairs on behalf of Unipol, using Unipol's approved