Reception Supervisor - London, United Kingdom - Step Ahead

Step Ahead

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Reception supervisor

Pay:
£12.75

39 hours a week

Working with a team of Receptionists, you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave.

Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience.

You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times.

Sharing knowledge will be important to you - and you will enjoy coaching your team members and being part of a team that loves what they do.

What we look for:

Previous experience in a customer facing role
Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
Comfortable in a front line role facing the public
Empathetic and able to build relationships
An open personality who is relaxed and natural in their interactions
Accurate with good attention to detail
Demonstrable desire to pursue a hospitality career
Able to work effectively as part of a team
Previous experience in a fast paced service environment

What's in it for you?:

Great development opportunities
Discounted rates on hotel rooms, food and drink
Interest free season ticket loans (conditions apply)
Access to a 24/7 Employee Assistance Program
Pension and Healthcare Schemes
Generous recommend a friend scheme
Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
Great Recognition program

- many more

REWARD
We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage

We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual

We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

RESPECT
We will champion diversity and promote inclusion in our teams, and everything we do

We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included

We will always listen, respect and respond to issues and ideas raised by all our team members at any level

PROGRESSION
We will help you chose how to progress, identify opportunities, and get you on the right path

We will support your progression through training, learning new skills, and promotion

We will celebrate your successes with rewards and recognition for great team performance and personal achievement